Senior Technical Account Manager

Skip to main contentCareers at F5Sign InSenior Technical Account Manager page is loadedSenior Technical Account ManagerApplyremote typeHybridlocationsMumbaiHyderabadBangalore (Non-SEZ)time typeFull timeposted onPosted 30+ Days Agojob requisition idRP1037937At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.  Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Senior Technical Account Manager — F5 Managed Services (Distributed Cloud Security) Mumbai (preferred) · Bangalore · Hyderabad · Hybrid ~20% customer travelAbout the roleF5's Managed Services team is hiring a Senior Technical Account Manager to own both the technical delivery and strategic relationship for a portfolio of Fortune 500 and large enterprise accounts on F5 Distributed Cloud Security — including Bot Defense, Shape, and WAAP.This is a hands-on role. You will do real technical work: onboarding new customers onto the platform, tuning bot policies and WAF rulesets, investigating anomalies, and optimising configurations to improve detection accuracy and reduce false positives. Alongside that, you are the strategic anchor for your accounts — running QBRs, managing escalations, and ensuring customers see measurable security outcomes.You will work within the Managed Services delivery organisation, alongside Managed Services engineers, Product, and Sales, and will mentor junior TAMs in the region.What you'll doOnboard new enterprise customers onto F5 Distributed Cloud Bot Defense, Shape, and WAAP — owning the end-to-end technical integration from kickoff through go-live.Tune and optimise bot policies, WAF rulesets, and detection configurations across your account portfolio, balancing security effectiveness against false positive rates.Investigate traffic anomalies, detection gaps, and customer-reported issues — digging into logs, request patterns, and platform telemetry to find root cause and drive resolution.Be the primary escalation point for critical incidents, managing communication at Director, VP, and C-suite level with clarity and urgency.Build and maintain strategic account plans: QBRs, consumption forecasts, capability roadmaps, and health metrics tied to each customer's business outcomes.Identify and scope expansion opportunities across the Distributed Cloud portfolio in partnership with Account Executives.Mentor TAMs in the region and contribute to playbooks, runbooks, and internal knowledge systems.What you must bring10+ years in a technical role within enterprise environments — TAM, solutions engineering, managed services, or security operations.Hands-on experience with web application security: WAF, bot management, API security, or application delivery — you have personally configured or tuned these systems, not just managed vendors who do.Strong working knowledge of TCP/IP, HTTP/S, JavaScript, HTML/CSS, and how modern web applications are built and delivered.Ability to read and interpret traffic logs, HTTP request/response data, and detection telemetry to diagnose issues independently.Proven track record managing C-suite and VP-level relationships at Fortune 500 or large enterprise accounts.Ability to translate technical findings into business impact for both engineering and executive audiences.Bachelor's degree in Computer Science, Information Systems, or equivalent demonstrated experience.What will set you apartDirect experience with F5 Distributed Cloud, Shape Security, or a competing bot/WAAP platform (Akamai, Cloudflare, Imperva, Radware, Datadome).Cloud platform experience — AWS, Azure, or GCP — in network security...