Hospitality Solutions Consultant

This website uses cookies to ensure you get the best experience. Tenzo and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage gotenzo.com Share page Facebook X LinkedIn Mail Sales · London · Hybrid Hospitality Solutions Consultant Apply for this job 📍Location: London (Hybrid)🕛Job type: Full timeWho we areAt Tenzo, we’re transforming the way restaurants operate. Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses. As one of our customers put it, “It’s helped us make smarter, faster decisions and spot opportunities we might have missed before.”We’re a team of hospitality enthusiasts and tech builders backed by top-tier Silicon Valley investors and guided by experienced advisors including Jane O'Riordan and Floor Bleeker. We work with 200+ logos including leading hospitality brands like IHG hotels, Knoops, JKS, and Time Out Markets across Asia, Africa, North America, Europe, and Australia — and we’re just getting started. Join us on our mission to help restaurants around the world move from surviving to thriving.About the roleAs a Solutions Engineer, you will own pilots and implementations end-to-end for a prestigious portfolio of restaurant-group and hospitality accounts. This role perfectly blends commercial consulting, project management, and business partnering. You will act as the day-to-day owner and primary point of contact for your accounts, working with a high degree of autonomy. You will join a small, growing delivery team to provide the dedicated commercial and operational capacity needed to scale our function. We're growing rapidly, and this role is an amazing opportunity to establish yourself to then grow with the team and company.Your MissionOwn pilots and implementations end-to-end for a portfolio of restaurant-group and hospitality accounts.Run multi-workstream onboarding projects to clear timelines.Translate technical detail into commercial value for clients to drive product adoption, renewals, and expansion.Take clean ownership of assigned hospitality accounts, being their primary point of contact.Ensure portfolio health by keeping all assigned accounts stable and thriving.Operate with full autonomy, calmly managing a multi-account portfolio.About youYou bring 3–6+ years of experience in implementation, onboarding, customer success, or consulting, ideally delivering multi-site or enterprise rollouts. Alternatively, you have equivalent operations experience with a proven track record of managing technology rollouts for hotel or restaurant groups, specifically within complex, multi-concept environments.You have a genuine understanding of multi-site restaurant or hotel operations and familiarity with the hospitality tech stack (e.g., POS like Toast/Oracle, labor tools like Fourth/Harri, procurement, or reservations software).You don't just take support tickets; you have a business-partnering mindset focused on driving adoption, proving ROI, and unlocking account renewals and expansion.You are comfortable working with engineering on projects and scoping integrations, and you possess the data...