Strategy & Operations Manager, Uber Direct

About the Role

Uber Direct enables merchants to unlock last-mile delivery by tapping into Uber's expansive logistics network and marketplace. Delivering a high-quality, reliable experience is central to our value proposition—ensuring orders are fulfilled efficiently, consistently, and at scale.

 

As an Strategy & Operations Manager on the team, you will help scale the business by driving continuous improvements (through both process and tech changes) and help scale the business by driving commercial velocity. You will work on operational improvements & collaborate with cross-functional stakeholders to help us identify growth initiatives in new/existing partnerships and develop business cases for product improvement opportunities.

What You'll Do 

• Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for Account Management, Sales, and customer programs
• Data Analysis: Design, execute and automate processes to run and optimize the business performance and KPI gaps. You will autonomously build your own analyses and dashboards to measure your projects' success
• Commercial Enablement: Create new processes to prioritize and evaluate new partnership opportunities based on strategic and financial criteria. Develop resources that enable us to expand market adoption by clearly communicating merchant value with a lens of creativity to differentiate our offerings 
• Operations Management: Collaborate with Account Management teams, Sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (e.g. centralizing repeatable processes, account strategy and growth, weekly performance reporting)
• Stakeholder Management: An important cross-functional partner to teams working with Uber Direct (Account Management, Sales, Product, Partner Engineering, Finance)

Basic Qualifications

• 2+ years of professional work experience in a related field (start-up, operations, strategy, analytics, or tech)
• Strong data management skills in Excel/Google Sheets 
• SQL proficiency is required
• Experience in data visualization tools (e.g. Tableau, Looker, or Power BI)
• Bachelor degree

 

Preferred Qualifications

• Excellent project management skills with an ability to set up and manage processes and projects from the ground up
• Experience in business case development and performance improvements by leveraging data and insights
• Experience working cross functionally with Sales, Account Management, and CustomerSupport teams
• Experiment and hustle to build quickly. This individual will need to identify and evaluate solutions for short and long-term operational problems
• Data-driven decision-making mentality and sound business acumen through analytical thinking to assess process performance and financial viability
• Clear communicator. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the important points, and disseminate actionable insights
• Comfort with ambiguity. You are unfazed by completing projects where all the information is not always available and priorities can change as more data comes to bear

For New York City, NY-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.