Customer Experience Supervisor
Rio de Janeiro, Brazil$40/dayPosted May 21, 2026
This website uses cookies to ensure you get the best experience.
Voy and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it.
If you consent to it, we will also use cookies for analytics purposes.
See our Cookie Policy to read more about the cookies we set.
You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.
Accept all cookies
Decline all non-necessary cookies
Cookie preferences
Select which cookies you accept
On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.
If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.
To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.
Strictly necessary
These cookies are necessary to make the site work properly, and are always set when you visit the site.
Vendors
Teamtailor
Analytics
These cookies collect information to help us understand how the site is being used.
Vendors
Teamtailor
Accept these cookies
Decline all non-necessary cookies
Skip to main content
Career menu
Employee
Log in as employee
Candidate
Log in to Connect
Homepage
joinvoy.com
Share page
Facebook
X
LinkedIn
Mail
Patient Experience
·
Rio de Janeiro
·
Hybrid
Customer Experience Supervisor
Apply for this job
This is an exciting opportunity to join one of the fastest-growing digital health companies in the world and help build the future of healthcare. We are forming a new team in Rio to serve exclusively our UK customer base. As this role will operate directly with UK patients and stakeholders, English will be the primary working language and you will be expected to communicate confidently in English on a daily basis. Your goal is to lead a world - class patient experience team, ensuring our patients UK get seamless, high-quality support throughout their journey. You’ll be responsible for managing a team of agents who supporting our UK customers using AI Translation, developing processes, and driving performance - making sure we’re delivering the best possible care while also operating efficiently.This is a rare opportunity to take ownership of a new team based in Rio and shape how we support patients based in the UK at MANUAL and Voy. You’ll play a key role in optimising our operations, scaling the team effectively, and ensuring we’re always improving the experience we offer.You’re someone who thrives in a fast-moving environment, enjoys solving problems, and knows how to inspire and develop a team to deliver outstanding service.This role is an English speaking role, based in Rio, looking after our UK customer patients. You'll need both strong English and Portuguese written and spoken communication.What you’ll doManaging a team of Patient Experience Specialists, setting clear expectations and driving performanceCoaching and developing your team, ensuring every agent has the support and guidance to succeedBuilding a strong team culture grounded in end-to-end ownership and high personal standards - empowering every agent to take responsibility, uphold quality, and consistently deliver the best possible experienceIdentifying trends in patient contacts, feedback, and complaints- then leading initiatives to improve our processesWorking closely with...