Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Key Responsibilities:
• Design and assist in edits basic e-learning, virtual, blended and classroom curriculum.
• Assists with revising and maintaining curricula and training materials.
• Consults with team members to ensure produced training meets current needs to support learning outcomes.
• Conceptualizes and creates graphical images, flow charts, and diagrams to support training curriculum.
• Learns the process of designing and/or developing basic curriculum.
• Delivers basic e-learning, web-based, and classroom curriculum.
• Delivers course materials within a strict yet ever changing timeline set by the business units.
• Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units.
- Design and deliver training programs for new and existing helpdesk staff, including classroom and on-the-job training
- Develop training materials, such as handbooks, job aids, and presentations, to support the learning experience
- Assess training needs and develop training plans to meet those needs
- Work with team members to identify areas of improvement and provide coaching and feedback to help them improve their skills
- Evaluate the effectiveness of training programs and make necessary modifications to enhance the learning experience
- Maintain records of training activities and employee progress to ensure the continued success of the helpdesk team
- Keep up-to-date with industry trends and best practices in training and make recommendations for improving the training program
Required Skills and Experience:
- Strong class presentation, facilitation, and management skills.
- Advanced knowledge of Windows, Microsoft 365, Outlook, Teams, VPN, printers, and common workplace technologies.
- Ability to communicate clearly at all organizational levels.
- Strong communication, customer service, and problem-solving skills.
- Ability to work in a structured, fast-paced support environment.
- Experience with ticketing tools such as ServiceNow is an advantage.
- Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma/Degree.
- Ability to take ownership of challenging tasks.
- Curiosity & focus on developing.
- 1-3 years of experience in designing and delivering training programs, preferably in a helpdesk or technical support environment.
- ITIL Foundation, CompTIA A+, or Microsoft certification is an advantage.
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.