Front Office - Business Services Specialist II

Skip to main contentEnglishSign InFront Office - Business Services Specialist II page is loadedFront Office - Business Services Specialist IIApplylocationsBelcamp_MDtime typeFull timeposted onPosted 3 Days Agojob requisition idR202680045CompanyCox Automotive - USAJob Family GroupBusiness OperationsJob ProfileBusiness Services Specialist IIManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionPosition SummaryThe Business Service Specialist II supports front-office operations by providing excellent customer service, processing payments, managing title documentation, and performing administrative functions. This role works independently to ensure accurate records, efficient workflow, and a positive client experience while supporting Cox's culture and safety standards.Key ResponsibilitiesProvide customer service and support to clients and internal partners in person and by phone.Process payments and respond to customer inquiries.Scan, associate, file, retrieve, and prepare titles and documents for shipment.Pull and prepare title batches for reassignment processing.Perform data entry, filing, document routing, and record maintenance.Verify information accuracy and resolve discrepancies.Support sale day and front-office operations.Follow company safety policies and actively support safety initiatives.Perform other duties as assigned.Required QualificationsHigh School Diploma or GED required.2–4 years of administrative, customer service, or office support experience.Strong communication, organizational, and customer service skills.Excellent attention to detail and accuracy.Proficiency with basic computer applications, including Microsoft Office.Strong problem-solving and de-escalation skills.Ability to build and maintain positive business relationships.Preferred QualificationsBachelor's degree in a related field.Experience in title processing, vehicle services, or automotive operations.Working knowledge of Salesforce, AS400, Workbench, and Excel.Previous experience as a Commercial Services Specialist.Core CompetenciesCustomer FocusAttention to DetailCommunicationTeamworkOrganizationAccountabilityProblem SolvingAdaptabilityThis role is ideal for a detail-oriented professional who enjoys delivering exceptional customer service while supporting efficient business operations.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox....