Customer Success Manager

Customer Success Manager 5-6 Hyderabad Full-Time Role OverviewAs a Customer Success Manager at Loop, you own the end-to-end health, retention, and growth of a portfolio of mid-sized clients. You are a revenue owner, not a support function—responsible for driving renewals, expansion, and product adoption by becoming a trusted advisor to customers.What You Own1. Revenue & RetentionOwn renewals, retention, and net revenue growth across your portfolioDrive upsell and cross-sell opportunities in existing accountsProactively identify churn risks and execute recovery plans2. Customer Outcomes & AdoptionDrive product adoption, engagement, and utilisation across accountsUse data to track leading indicators and forecast account health3. Strategic Account ManagementBuild and maintain relationships with key decision-makers and stakeholdersAct as a trusted advisor on employee health and benefits strategyRun structured business reviews (QBRs/MBRs) aligned to customer goals4. Execution ExcellenceOwn onboarding and ensure strong activation and first-value deliveryManage escalations with urgency and drive cross-functional resolution5. Voice of CustomerTranslate customer feedback into actionable product and service inputsWhat Success Looks LikeHigh logo retention and Net Revenue Retention (NRR)Strong product adoption and engagement metricsConsistent expansion pipeline and closed revenuePositive customer feedback and advocacyWhat We’re Looking For3–7 years experience in Customer Success / Account Management / Hospitality SalesProven ability to own revenue outcomes (renewals + expansion)Strong commercial mindset with comfort in selling and negotiationHighly analytical and process-driven; comfortable with data and forecastingExcellent stakeholder management and communication skillsWhat We Don’t Want (Implicit but Important)Purely support-oriented profilesLow ownership / escalation-driven working styleActivity without outcomes Required Skills Hindi Customer Success Client Servicing Key Account Management Business Development English Sales Apply for this job Share with someone awesome View all job openings