Guest Experience Host - Florence (m/f/d)

Vai al contenuto principale Guest Experience Host - Florence (m/f/d) Numa Firenze Candidati Guest Experience Host - Florence (m/f/d) Numa Firenze 4 giorni fa Sii tra i primi 25 candidati Guarda chi è stato assunto da Numa per questo ruolo Candidati Salva Segnala offerta di lavoro ABOUT NUMAHey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.  About the RoleReimagine hospitality: Reimagine hospitality with Numa and join a team transforming the guest experience across our stylish properties in Europe. As a Guest Experience Host, you’ll play a crucial role in ensuring every guest feels cared for, balancing online guest communication with face-to-face interactions at our property.Guest whisperer: You'll be the go-to person for all guest inquiries, handling everything from booking modifications to local recommendations with confidence and charm. Online Guest Support: Serve as the primary point of contact for guests across all our European properties, communicating via phone, email, and WhatsApp. Manage guest tickets efficiently, resolving booking modifications, answering inquiries, and addressing concerns with professionalism and care. Provide a seamless and consistent service experience across all touchpoints, ensuring guest satisfaction and loyalty.Ultimate host: Create a warm and welcoming atmosphere for guests arriving at our properties. Guide them through the check-in process, ensuring a smooth start to their stay and setting the stage for an unforgettable experience.Local expert: Become an expert on your property and its surroundings. Offer insider tips and personalized recommendations to enhance the guest experience, going above and beyond to create memorable moments.Problem-solver extraordinaire: Handle guest requests and emergencies with efficiency and grace, ensuring any issues are resolved promptly and effectively. Your ability to think on your feet and provide solutions will be key to guest satisfaction.Team player: Collaborate closely with your colleagues to ensure seamless operations and exceptional guest satisfaction. At Numa, we believe in the power of teamwork to deliver outstanding results.About YouPassionate about hospitality: You genuinely enjoy interacting with people and creating positive experiences.Communication superstar: Strong communication skills in English and Italian; proficiency in additional languages is a plus.Tech-savvy: You're comfortable using various communication tools and platforms, including email, WhatsApp, and booking systems.Problem-solver: You have a knack for finding...