This website uses cookiesWe, and third parties, use cookies on our website. We use cookies to ensure that our website functions properly, to store your preferences, to gain insight into visitor behavior, but also for marketing and social media purposes (showing personalized advertisements). By clicking 'Accept', you agree to the use of all cookies. In our Cookie Statement. you can read more about the cookies we use and save or change your preferences. By clicking 'Refuse' you only agree to the use of functional cookies.FunctionalFunctional cookies ensure that this website can remember information that influences the behavior and design of the website, such as which vacancies are your favorites.StatisticsStatistical cookies help us understand how visitors use this website by collecting and reporting data anonymously.MarketingMarketing cookies are used on this site to possibly play videos via YouTube. Also to display relevant advertisements while visiting other websites.Change settingsDeclineAccept selected cookiesAcceptRead more in the cookie statementCRM Specialist - LisbonBe our Go back
Portugal
ApplyCRM Specialist - Lisbon
Portugal
ApplyAt Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
Taking ownership and driving impact
Being open to change and feedback
Being passionate about our mission and our customers.
About the role
As CRM Specialist at Catawiki, you will own the development, execution, and optimisation of our global, data-driven CRM strategy. You will be responsible for ensuring that our communications are relevant, timely, and impactful - driving customer engagement, retention, and conversion across multiple channels. These include email, app push notifications, in-app messages, notification centre, and web banners.
Your mission will be to:
Activate new Catawiki users and guide them towards becoming active participants.
Reactivate dormant or inactive users with targeted and personalised strategies.
Drive conversion from visitor to bidder (demand side) and visitor to submitter (supply side), with a strong focus on ensuring both result in wins and sales.
Collaboration is central to this role: you’ll work closely with Product Management, Brand, and Country Managers to design impactful CRM initiatives that align with business priorities and deliver measurable results.
What you’ll do
Support your manager in shaping strategy while staying close to the action by leading the operational execution of Catawiki’s CRM programmes, ensuring they deliver impact and stays aligned with business goals
Use data and insights to design, test, and optimise customer journeys that drive activation, retention, and revenue growth.
Proactively identify opportunities for innovation and improvement, embedding analytical rigour into every step.
Partner with cross-functional teams (Product, Brand, Country Management, Analytics) to ensure CRM efforts are integrated and impactful.
Contribute to building functional expertise by sharing knowledge, encouraging ownership, and embracing a culture of experimentation and continuous learning.
What you’ll bring
You enjoy being hands-on with operational work and combine this with creativity, strategic vision, and analytical strength. You’re a confident leader who inspires others and delivers measurable business results.
Experience: 3+ years of CRM experience,...
Want jobs like this matched to you?
Swoopd scores fresh postings against your résumé so you only see the matches that matter.