Dispatch Manager - Technician Routing

All Jobs  >  Dispatch Manager - Technician Routing Apply Dispatch Manager - Technician Routing Coppell, TX • Operations Apply Job Type Full-time Description Who You Are:You are a seasoned operations leader with a proven track record of managing customer service and/or scheduling teams at scale. You have established leadership experience, drive performance, and bring structure, accountability, and consistency to a high-volume installation coordination function. you have successfully led teams supporting remote field operations and thrive in fast-paced, service-driven environments.Who We Are:Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!What You’ll Do:Lead, coach, and develop a team of Installation Coordinators, setting a high bar for performance and accountability.Establish clear expectations, KPIs, and performance standards aligned with business objectives.Provide ongoing coaching, feedback, and performance management to drive consistency and results.Identify skill gaps and partner with leadership to implement targeted training and development plans.Foster a collaborative, results-driven team culture focused on continuous improvement.Oversee scheduling and coordination of installations and service work across assigned territories.Ensure optimal allocation of labor resources, balancing workloads, capacity, and cost efficiency.Monitor installation pipelines, backlogs, and service levels; proactively mitigate risks and constraints.Review technician schedules and territory coverage to maximize utilization and service quality.Step in to resolve complex scheduling challenges and escalated operational issues.Own forecasting and capacity planning for installation volume, labor needs, and service demand.Analyze daily, weekly, and monthly performance metrics to identify trends and improvement opportunities.Ensure accurate tracking and follow-through on all installation and service-related activities.Leverage data to drive operational efficiencies and continuous process improvements.Act as a key liaison between Installation Coordinators, Field Service Managers, technicians, Sales, Customer Experience, and customers.Manage customer escalations, ensuring timely and effective resolution.Build strong partnerships across teams to align priorities and ensure seamless execution.Ensure adherence to company core values, policies, procedures, and regulatory requirements.Drive standardization of processes, documentation, and best practices across the team.Maintain service level expectations, including phone coverage and responsiveness standards.What You’ll Bring:Demonstrated success leading customer service, scheduling, or operations teams at scale, with the ability to quickly establish credibility and drive results.3+ years of experience in scheduling, coordination, or operational support roles involving remote field personnel.5+ years of people leadership experience, with a strong track record of coaching and performance management.High school diploma or equivalent.Experience managing teams supporting installation, service coordination, or field operations.Strong expertise in resource planning, workforce scheduling, and capacity management in dynamic...