Senior Manager Business Analytics (Operations Analytics) - Vice President

Vice President – USCC Operations Analytics (People Manager) Shape the Future of Operations Excellence Be a Problem Solver. Enable AI Transformation. Lead with Impact. Job Description Are you a results-oriented analytics leader with a passion for solving complex business problems and driving operational transformation through data, analytics, and AI? Join the Analytics & Information Management (AIM) organization as a Vice President (C13) – USCC Operations Analytics, where you will play a pivotal role in driving operational excellence, productivity, risk management, and client experience across US Consumer & Commercial Banking (USCC) Operations. This role sits at the intersection of business, analytics, and emerging AI technologies. You will partner closely with Operations leaders to understand strategic priorities, identify opportunities for improvement, and deliver measurable business outcomes through advanced analytics, automation, Generative AI, and Agentic AI solutions. A critical success factor for this role is the ability to deeply understand operational challenges, translate them into structured analytics and AI opportunities, and drive execution from concept through implementation. As a people manager, you will lead and develop a high-performing team of analytics professionals while fostering a culture of innovation, continuous improvement, and business impact. Responsibilities Business Partnership & Problem Solving * Build strong partnerships with USCC Operations, Product, Risk, Compliance, Technology, and Operational Excellence teams * Develop deep understanding of operational processes, customer journeys, controls, and business priorities * Translate complex business challenges into actionable analytics and AI solutions * Serve as a strategic advisor to Operations leadership on data-driven decision making * Identify and prioritize opportunities to improve efficiency, productivity, quality, risk management, and customer experience * Drive a fact-based culture through analytics, experimentation, and performance measurement Analytics, AI & Transformation Delivery * Lead delivery of advanced analytics, automation, and AI initiatives across USCC Operations * Design and implement solutions leveraging Generative AI for knowledge management, document intelligence, workflow assistance, and employee productivity * Drive the development and adoption of Agentic AI solutions to streamline operational workflows and enhance decision support * Own end-to-end solution lifecycle, from problem definition and business case development through deployment and benefit realization * Quantify and communicate business impact, including productivity improvements, cost savings, quality enhancements, and risk reduction * Support transformation initiatives through analytics-driven insights and operational diagnostics AI Enablement & Innovation * Drive adoption of modern analytics and AI capabilities aligned to business priorities * Apply Large Language Models (LLMs), retrieval-augmented generation (RAG), prompt engineering, and AI orchestration frameworks to solve business problems * Partner with Technology and AI platform teams to scale and productionize solutions * Promote responsible AI practices, governance standards, and model risk compliance * Continuously evaluate emerging AI technologies and identify opportunities for operational application Operational Analytics & Continuous Improvement * Deliver actionable insights that drive measurable operational outcomes * Develop performance measurement frameworks, operational scorecards, and predictive monitoring solutions * Identify root causes, bottlenecks, and emerging risks through data-driven analysis * Drive standardization, scalability, and reusability of analytical solutions and assets * Balance multiple priorities while ensuring high-quality and predictable delivery Stakeholder Management & Executive Communication * Independently manage...