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Sign inCreate ProfileEnglish (UK)Office-Based Healthcare TechnicianBurton on Trent, Staffordshire, United Kingdom|req667 Apply nowShare Save Job Back to SearchThis is a fantastic opportunity to join our Virtual Healthcare Services and play a key role in transforming patient care through digital innovation. As a Virtual Healthcare Technician, you’ll empower patients to take control of their health by delivering high-quality remote support, education and guidance. Working 40 hours per week with shifts between 8am - 8pm, you’ll be at the heart of improving patient outcomes, enhancing adherence to treatment and delivering a truly patient-centric experience — all from an office setting.What you’ll be doing - Delivering patient education and training via virtual platforms and telephone support  - Supporting patients to safely and confidently self-administer treatments, including injection techniques  - Conducting virtual consultations and follow-up interactions aligned to patient pathways and protocols  - Providing clear, compassionate communication to answer patient queries and address concerns  - Identifying any barriers to treatment adherence and escalating where appropriate  - Monitoring and reporting adverse events in line with clinical governance and pharmacovigilance requirements  - Maintaining accurate, timely patient records within electronic systems  - Signposting patients to additional support services where beneficial  - Collaborating with clinical teams and seeking guidance from qualified professionals when neededWho we’re looking forYou’ll be a caring and confident healthcare provider with a passion for making a meaningful impact on patients and their families.You will need:· Experience working in a healthcare setting and completion of the care certificate· Strong communication skills with the ability to explain complex or sensitive information clearly · A patient-focused mindset with a passion for delivering excellent care and support · Confidence working independently, with the ability to recognise when to seek guidance · Good IT literacy, including Microsoft Office and digital systems · An understanding of basic clinical procedures and healthcare practices (training will be provided) · Resilience and adaptability in a fast-paced, virtual environmentWhat’s in it for you· The opportunity to be part of an innovative, digitally-led healthcare service · A role where you can make a genuine difference to patient outcomes and experience · Ongoing training and development to support your clinical and professional growth · A supportive team environment focused on collaboration and quality care · Exposure to a wide range of services, products and patient pathwaysWho we are?  Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines. We empower patients with digital tools like the Sciensus Intouch app, to take control of their treatments, report on symptoms and quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 licensed clinical staff. Whether we’re delivering cancer treatment in someone’s home or showing patients how to self-administer medicines, the human-touch care we provide helps patients make the most of their treatment.What do we offer?We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.Offering a salary of £28,067.46, and a comprehensive benefits package, including:   - 25 days annual leave plus bank holidays  - Contribution based pension scheme  - Employee benefits platform  - Life insurance  - Private medical insurance (after qualifying period)  - Refer a friend scheme  - Ongoing learning and development opportunities  - Annual company event  - Yearly pay reviewsOur ValuesWe are a Disability Confident Committed Employer who has successfully...