Softlines Operation Supervisor

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Softlines Operation SupervisorFull-time Compensation: up to USD 90000 - yearlyCompany DescriptionSGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.Job DescriptionPOSITION SUMMARYThe Softlines Opertions Supervisor guides day-to-day laboratory operations, ensuring consistency in processes and team alignment. This role oversees task execution, supports staff development, and maintains operational stability. The Supervisor plays a key role in advancing departmental goals through effective oversight.JOB FUNCTIONSWorks in close coordination with the Laboratory Manager/director to managesstaff schedules and assignments for the specific department/teamSupervises and mentor laboratory staff (Technicians, Analysts, Assistants)Ensures tasks are completed efficiently, accurate, and within established turnaround timesMonitors and enforces strict adherence to the established Quality Management system, the  quality control procedures , standard test methodologies and Standard Operating Procedures (SOPs)Provide guidance and support in troubleshooting technical problems and ensuring process continuityEnsure accurate documentation of test results, maintain data integrity, and oversee proper recordkeepingConduct performance reviews for direct reportsApproves timecards and time off requests for direct reports.Manages inventory levels and supports the procurement of supplies and services for the operation.Contribute to process improvement initiativesSupports Operation partners such as Client Services  and  Report writing teams and other internal customers, providing guidance and support as required.Support the development of new tests and servicesPerforms other duties as requiredLEADERSHIP/SUPERVISORY RESPONSIBILITIESProvides guidance and/or leadership to others, including indirect reports, peers, or managersAssigns daily tasks, monitors performance, provides on-the-job training, offers feedback, and supports onboarding of new staff. Leads team meetings, supports conflict resolution, and ensures alignment with departmental goals.Has hiring and terminating responsibilitiesSupervises othersJOB COMPLEXITYThe SL Operations  Supervisors manages a wide range of operational and technical responsibilities that require sound judgment and coordination across multiple teams. The role involves balancing daily workflow demands, resolving unexpected issues, and ensuring consistent adherence to laboratory protocols  Tasks often require interpreting policies, adjusting procedures, and making decisions that affect both short-term efficiency and long-term quality outcomes. The Supervisor must navigate competing priorities, support staff development, and maintain alignment with organizational standards while ensuring timely and accurate sample analysis.IMPACT OF DECISIONSDecisions made by the SL Operations  Supervisor have a direct impact on laboratory performance, data quality, and team efficiency. The Supervisor, in coordination with the Laboratory Manage, is responsible for resolving operational issues, approving procedural adjustments, and ensuring compliance with safety and reporting standards. Errors in judgment, such as overlooking equipment failures, misallocating resources, or failing to escalate critical issues, can result in delays, compromised data integrity, and...