intermediate systems analyst- service desk (Nashville, TN)

Now Brewing – Systems Analysts! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a Systems Analyst, you’ll support and deliver technology and process solutions that build key business capabilities and drive operational improvements. You’ll partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications. As a Systems Analyst, you will… * Shape solutions end-to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user-centric solution design. * Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed. * Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles. We’d love to hear from people with: * 3-5+ years of relevant technical support experience * 3-5+ years of experience with Windows support in an enterprise environment * Strong familiarity with macOS and experience with Mac support technologies * 3-5+ years of customer service experience * 3+ years of experience with mobile device support with iOS and Android. Preferred qualifications * Strong people skills and welcoming face-to-face demeanor * Ability to communicate clearly and concisely, both orally and in writing * Strong analytical and problem-solving skills * Ability to quickly learn new systems and technologies * Knowledge of basic troubleshooting methodologies * Natural ability to demonstrate empathy and compassion while serving customers and staff. * Adept at maintaining composure and focus on the customer while responding to customer concerns, troubleshooting, and solving technical issues. * Strong emotional intelligence. * Ability to balance multiple priorities and meet deadlines. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are...