Associate, Operations Support

Job Title:

Associate, Operations Support

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role and Key Responsibilities:

• Participate in the planning, development, implementation and support of operational activities
• Answer incoming calls, refer calls to appropriate person, and take messages
• Respond to customer questions and requests, resolve complaints, and escalate issues as needed
• Identify ways to streamline operational procedures between or within departments
• Coordinate rewards and recognitions and other employee engagement activities on the floor

Key Skills and knowledge:

• Bachelor's Degree in related field with less than two years of relevant experience preferred
• Strong communication skills, both written and verbal
• Strong attention to detail
• Sense of professionalism and ability to develop relationships
• Self-starter, sense of urgency, and works well under pressure
• Ability to multi-task, prioritize, and meet timelines on deliverable items
• Proficiency in Microsoft Office

Educational Qualification:

Graduate

Disclaimer:

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2

Language Requirements:

Time Type:

Full time