Renewals Sales Representative

Skip to main content Search Find Jobs For Location Search Close Search Sign up for job alerts Go to Saved Jobs Renewals Sales Representative Renewals Sales Representative Alpharetta, GA Saved Role Save role Apply now Function Sales Team Renewal Sales Role Type Permanent Work Location Hybrid Date Posted 07/17/2026 Explore this location Take a look at the map to discover what’s nearby. Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.   About this Role Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction.  What You'll Do Responsible for overachieving Quota tied to territory Renewal and Expansion goals  Effectively manages renewal and ensures growth of all contracts in assigned territory  Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction  Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements  Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements  Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts  Cold call customers with lapsed support, with the goal of reactivating support.   Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's   Positively interacts and collaborates with customers, Veeam partners, and Veeam associates  Identifies and pursues maintenance reinstatement opportunities  Assists in negotiation of maintenance agreements  Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)  Overachieves target quota  Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base   Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses   Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)  Impeccable Salesforce hygiene  Manages inbound Renewal inquiries though different Renewals portals   Prioritize workload to meet all KPIs, goals and objectives.   Meet Daily/Weekly SLAs & maintain high Customer Satisfaction...