Senior Specialist, Loyalty Campaign Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Loyalty Campaign Operations

The Senior Specialist, Loyalty Campaign Operations, supports the implementation and delivery of loyalty promotions across Mastercard's Europe and EEMEA region.
Operating within the Centralized Promotions Team, this role transforms customer business requirements into platform configurations that enable successful promotional campaigns. The position combines project management, stakeholder coordination, operational execution, testing, and delivery management. Working closely with Program Managers and cross-functional teams, the successful candidate will ensure promotions are launched accurately and on schedule while maintaining high quality standards.

This role is ideal for professionals who enjoy managing complex initiatives, collaborating across teams, and delivering high-impact customer outcomes in a fast-paced environment.

Roles & Responsibilities:

• Analysis to Identify required solution and capabilities for customers
• E2E solution design & campaign enablement for customers (both FIs and non-FIs)
• Ongoing operational support for all launched Promotion programs & campaigns (incl. analytics, performance, technical and operational support i.e., issues resolutions)
• Support/manage queries related to Promotion program changes/updates/adding new functionalities
• Supports new product / new market enablement activities for regions
• Ensures relevant processes are followed to ensure quality and compliance
• Managing vendors & ensure compliance (data, security) for related to rewards platforms
• Partners with Regional and Global teams including TECH, CIS (Customer Implementation Services), CCM (Customer Configuration Management), LSPS (Loyalty Technology Solutions Platform Support) and Customer Delivery to ensure timely delivery of promotions programs and rapid resolution of any defects or issues
• Ensure global best practices for rewards product enablement & operations are fully and consistently applied across the regions and globally.

All About You:
• Related working background in Product Management/Product Operations, Implementations
• Strong analytical skills
• Attention to details and strong problem-solving skills
• Strong business partnering / relationship management skills
• Strong technical understanding of products and how they work
• Strong written and verbal communication skills and the ability to effectively communicate to many audiences, from technical resources to Customer Leads

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.