Sr. Brand Analyst

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Sr. Brand AnalystFull-timeCareer Site Team: Customer SuccessCompany DescriptionAs a Sr. Brand Analyst, you will play a pivotal role in supporting and expanding our branded customer base. You’ll be the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform. Your deep understanding of eCommerce data and expert knowledge of our application will drive high customer satisfaction and long-term value.Job DescriptionCustomer Success  Client Engagement & Support  Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues. Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance. Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust. Platform Expertise & Insights Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data. Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams. Experience working with excel, PowerPoint, Thinkcell  Continuous Improvement Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement. Use strong communication, influence, and collaboration skills to solve problems and drive customer success. QualificationsFluent English obligatory, global communicationBachelor's Degree on related fields.Proven experience in customer success, account management, or customer marketing, preferably in the CPG or eCommerce space. Strong understanding of digital shelf analytics and eCommerce data. Self-Driven & Proactive Mindset Excellent communication and interpersonal skills. Ability to manage multiple priorities and work cross-functionally. Strategic thinker with a customer-first mindset. Multicultural Team Experience Comfort navigating different communication styles and business practices Adaptability in diverse working environments Education & Digital Transformation Mindset Experience educating clients in markets where digital literacy is developing Understands that LATAM clients need help understanding why e-commerce matters Demo and discovery facilitation skills SaaS or B2B platform background E-commerce, last-mile logistics, or marketplace experience Mercado Libre ecosystem knowledge (a strong credential but not a dealbreaker if eager to learn) Previous LATAM market experienceTeam Member will report into a member based in the US. Part of a larger global team. Opportunity to work with LATM Based clients with options to support US Markets.  Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQNIQ is the world’s leading...