Head of Customer and Data Quality Support
Fishbrain
Stockholm, SwedenPosted Jun 30, 2026
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Stockholm, Sweden
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Head of Customer and Data Quality Support
If you have a “win as a team” mentality, are passionate and like to have fun, then Fishbrain is the place for you!
I'm hooked
Here at Fishbrain we have built the #1 fishing app in the US, designed for people who are passionate about fishing and the outdoors. Alongside Fishbrain, we run Fish Rules, the trusted source anglers use to stay on the right side of regulations. Our mission is to deliver an incredible experience that helps anglers achieve their fishing dreams, today and tomorrow.We're currently looking for a Head of Customer and Data Quality Support to own how Fishbrain and Fish Rules support their users and keep app data accurate. Reporting to the Product Director, you'll lead two outsourced functions, customer support and data quality, own the vendor relationships and tools that run them, and keep service quality high across every channel.This is a strategic and hands-on operational leadership role. You'll set the standards both teams work to, manage the partners and budgets behind them, evolve how the operation runs as the business changes, and turn what users and partners tell us into insight that shapes product and business decisions. You'll be the escalation point when cases get complex or sensitive, and the person who spots the recurring issues before they become bigger ones.Please note that interviews will not start until week 33.What you'll be working onLead and coach the outsourced customer support team across Fishbrain and Fish Rules, including vendor-side team leads and QA, covering day-to-day operations and coverageAct as the escalation point for complex or sensitive cases, including time-sensitive requests from governmental and strategic partnersLead the outsourced data quality team that proactively verifies app data (waters...