Durable Medical Equipment Customer Service

Skip to main content Durable Medical Equipment Customer Service Back to Search Apply Now Job Details Career area Position Type Location Leon Home Medical Corporate-DMECO, Miami, FL 33166, United States Job ID 11855 Share Facebook X LinkedIn Email Apply Leon Home Medical Corporate-DMECO, Miami, Florida, 33166, United States Be the Difference in Patient Care!As a Patient Care Specialist, you’ll play a vital role in ensuring patients receive the medical equipment they need with precision and compassion. You’ll handle everything from verifying patient and order details to confirming coverage and authorizations, all while navigating our electronic system.Essential Duties and Responsibilities:Receives and processes new referrals for DME ensuring all required information is complete and accurate.Accurately documents patient information and order status in the designated systems.Performs initial processing of all orders including, but not limited to Ambulatory, Bathroom Aides, Hospital Beds, Standard Wheelchairs, Cpap/Bipap, Trach/Suction setup, oxygen, Ostomy and Motorized/Customized Wheelchairs Orders.Reviews patient demographics, verify eligibility and/or authorization.Learns and implements Medicare guidelines.Maintains compliance with HIPAA standards of patient and confidentiality.Provides telephonic support to patient inquires/services calls.Handles all Service assessment calls.Handles New Patient Transitions and ensures that equipment is properly transitioned.Works with Dispatch on ETA Calls.Follows through an order from beginning to end. Provides Physician and patient with updates as needed.Achieves a minimum of 20-25 orders processed a day.Handles complaint calls and facilitates solutions for patients and providers.Follows equipment recovery processes if and when a patient needs a pick-up of equipment, or a patient cannot be located.Rotates On-Call for a week including Saturday rotation.Rotates Holidays as needed.LANGUAGE SKILLS Fluent in English and Spanish required. Apply Join our Talent Network We’re always looking for great people to provide the best possible care to our Leon Medical Center patients. With such a diverse range of jobs and professional challenges, LEON is a place where your passion and the desire to achieve really can transform lives. If you don’t see an active job posting in the area of your expertise, we warmly invite you to join our Talent Community. Join Now