Strategic Accounts Director

Skip to main contentThis website uses technologies such as cookies to enable essential website functionality and, with your consent, to enhance your experience and analyze site traffic. Denying consent may make some related features unavailable.Select “Accept Cookies” to give your consent, or choose “Decline” or ignore this notice to continue without accepting non-essential technologies.To learn more, please see UserTesting’s Privacy Policy.Read Full Privacy MessageDeclineAccept CookiesEnglishSign InStrategic Accounts Director page is loadedStrategic Accounts DirectorApplyremote typeRemotelocationsRemote - UStime typeFull timeposted onPosted 15 Days Agojob requisition idR-101207We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let’s build experiences people love—together.The OpportunityAt UserTesting, we're helping the world's leading brands create experiences people love. Every day, we empower organizations to make customer-first decisions faster by bringing real human insight into every stage of product development and innovation.As a Strategic Accounts Director, you'll play a pivotal role in growing and strengthening relationships with some of our most strategic enterprise customers. This is an opportunity for a consultative seller with a strong hunter mindset—someone who is energized by uncovering new opportunities, acquiring new business within complex enterprise organizations, and expanding the strategic footprint of existing customer partnerships.You'll partner with executive stakeholders to identify business challenges, develop account strategies, and deliver solutions that create measurable customer value. Working closely with Customer Success, Solutions Consulting, Marketing, Partnerships, and Business Development, you'll lead initiatives that drive long-term customer success, sustainable revenue growth, and deeper adoption of UserTesting across the enterprise.If you're passionate about building executive relationships, navigating complex sales cycles, and helping customers solve meaningful business challenges, we'd love to meet you.ResponsibilitiesOwn a portfolio of strategic enterprise accounts, delivering quarterly and annual revenue goals while maintaining forecast accuracy within +/-10%.Drive customer retention and expansion by partnering closely with Renewal Managers and Customer Success Managers to maximize customer value and long-term growth.Develop and execute territory and account plans that identify opportunities to acquire new business units, stakeholders, and buying centers while expanding existing enterprise agreements.Build and maintain a healthy pipeline by partnering with Business Development Representatives, Field Marketing, Partnerships, and through proactive prospecting and outbound engagement.Lead complex enterprise sales cycles using a consultative approach, aligning UserTesting's solutions to customer business priorities and measurable outcomes.Collaborate across Solutions Consulting, Customer Success, Value Management, Insights Consulting, Deal Desk, and Partner teams to deliver exceptional customer outcomes and profitable growth.Build trusted relationships with executive sponsors and key...