Staff Technical Support Engineer - SASE ( NAM shift)

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Staff Technical Support Engineer - SASE ( NAM shift) Bengaluru, Karnataka, India Global Customer Services Ref ID: JR-020100 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryThe TeamCustomer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.Job SummaryYou will work directly with customers to troubleshoot and resolve complex issues in Prisma SD-WAN deployments across on-prem and cloud environments. This role is focused on handling challenging post-sales problems where issues are not always straightforward and require strong analytical thinking and hands-on troubleshooting. As a Staff Technical Support Engineer, you’ll be involved in high-impact cases and work closely with Engineering and Product teams when a deeper investigation is needed. You’ll also help guide customers through best practices and design considerations based on real-world experience. This role is a good fit for someone who enjoys digging into complex networking problems, working across teams, and being part of situations where quick and thoughtful problem-solving matters.Key ResponsibilitiesProvide post-sales technical support for Prisma SD-WAN, including configuration guidance, troubleshooting, and best practices via phone, email, and webOwn and drive complex or high-impact customer...