Senior AI Automation & Zendesk Specialist

Manual
South AfricaPosted Jul 16, 2026
This website uses cookies to ensure you get the best experience. Voy and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage joinvoy.com Share page Facebook X LinkedIn Mail Patient Experience · South Africa · Fully Remote Senior AI Automation & Zendesk Specialist Apply for this job We are seeking a Senior AI Automation & Zendesk Specialist to design, build, and maintain automation solutions to scale our operations and decrease manual processes.You will improve the quality and performance of the Patient Experience Team by transforming manual, time-intensive processes into automated, self-running workflows.Our ideal candidate loves delivering practical solutions despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos.You'll be a key hire that is crucial to the success of Voy and the Patient Experience Team.What You'll Be DoingProcess Mapping & Optimization: Collaborate with cross-functional teams to identify bottlenecks, analyse manual workflows, and design robust automation strategies that lead to lower contact rates and faster response times. Inherit live TRT infrastructure (AI agent, tagging architecture, existing flows) and iterate on them.Workflow Development: Design and deploy automated pipelines connecting our custom-made backend system’s APIs with Zendesk and other enterprise systems using low-code/no-code tools (e.g., n8n, Make, Zapier).AI Integration: Evaluate where LLMs and AI agents genuinely add value versus deterministic automation, and embed them into daily operations where justified e.g., quality auditing, agentic features for AI bots, and data analysis, with clear reasoning on cost, reliability, and failure modes..Testing & Quality Assurance: Validate automated workflows, monitor model outputs for accuracy, and troubleshoot system failures to ensure seamless reliability.Training & Governance: Create documentation, establish data security policies, and train internal teams on how to adopt and use the new automated tools.What We Need from YouAutomation Experience: Proven experience in building and deploying intelligent workflow automations using n8n, Zapier, or Make (n8n strongly preferred).AI Fluency: Hands-on experience with AI-assisted development (Cursor, GitHub...

Want jobs like this matched to you?

Swoopd scores fresh postings against your résumé so you only see the matches that matter.

Get started free