Senior Systems Reliability Engineer I

Skip to main content Senior Systems Reliability Engineer I ThoughtSpot Bengaluru, Karnataka, India Apply Join or sign in to find your next job Join to apply for the Senior Systems Reliability Engineer I role at ThoughtSpot Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Senior Systems Reliability Engineer I ThoughtSpot Bengaluru, Karnataka, India 2 weeks ago 27 applicants See who ThoughtSpot has hired for this role Apply Join or sign in to find your next job Join to apply for the Senior Systems Reliability Engineer I role at ThoughtSpot Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job The RoleAs part of the ThoughtSpot SRE team, you will be on the cutting edge of operational intelligence. You will not only ensure service reliability but also act as a trusted partner for our customers — proactively leveraging AI/ML to deliver timely updates, meaningful solutions, and predictive improvements. You are the bridge between our customers and engineering, combining deep systems expertise with a genuine passion for customer success. If you thrive in dynamic environments and are committed to building resilient, self-optimizing systems, this role is for you.What You'll DoTechnical & Customer SupportAct as the primary point of contact for customer-facing technical issues related to our SaaS platform, including data connectivity, report errors, performance concerns, access problems, data inconsistencies, software bugs, and integration challenges.Understand and empathize with the challenges ThoughtSpot users face, offering tailored solutions to improve their experience.Provide timely, accurate, and clear updates to customers, consistently meeting SLAs and driving issues through to full resolution via tickets and calls.Translate complex technical issues into clear, concise updates for both technical and non-technical stakeholders.Create and maintain knowledge-base articles to empower customer self-service and improve support efficiency. System Reliability & MonitoringMaintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure using tools like Grafana, Prometheus, Datadog, and Splunk.Monitor system health and performance through metrics, logs, and dashboards to detect and prevent issues proactively.Implement and leverage AI/ML-driven solutions for proactive observability, predictive anomaly detection, and intelligent alerting to enhance service reliability and reduce Mean Time to Resolution...