Patient Financial Service Representative, Full Time, Days, 8a-4p, PFS - Revenue Cycle Integrity, Morristown, NJ

Job Summary:

Responsible for supporting management in investigating denied or underpaid
inpatient and outpatient claims by reviewing EOBs, medical records, and
account notes to determine specific reason for denial. Collaborate with other
departments and appeal vendors to ensure appropriate reimbursement,
identify denial trends, and documentation of accurate findings. Follow up with
insurance companies to check status of appeals and provide additional
information as needed.  Print and mail appeals.

Job Responsibilities

• Claim review and analysis: Investigate denied or underpaid claims by
  reviewing EOBs, medical records, and account notes to determine the specific
  reason for the denial.
• Appeal preparation: Forward denied encounters to appropriate dept/vendor for
  written appeal with supporting documentation rationale.
• Print and mail appeals 
• Payer communication: Follow up with insurance companies to check the status
  of appeals and provide additional information as needed.
• Trend identification: Identify root causes for denials and report recurring issues
  to management to help prevent future denials.
• Process improvement: Collaborate with other teams, such as billing and clinical
  staff, to implement process improvements that reduce avoidable denials.
• Record keeping: Maintain detailed and accurate records of all denial and appeal
  activities in the system, including all communications and actions taken.
• Record outcome and adjust balances in Epic
• Reconcile invoices from vendor

Education:

Minimum: High school diploma

Other Desired Skills, Abilities, and Knowledge

• Analytical skills: Ability to analyze complex data, identify trends, and make
  informed decisions.
• Communication skills: Strong written and verbal communication skills for
  collaborating with internal and external stakeholders.
• Problem-solving: Critical thinking and problem-solving skills to navigate
  complex denial reasons.
• Organizational skills: Ability to manage a large caseload, prioritize tasks,
  and meet deadlines.
• Attention to detail: Meticulous attention to detail to ensure accuracy in
  documentation.
• Healthcare knowledge: Familiarity with payer guidelines, payer portals, and
  the claims process.
• Interpersonal skills: Ability to work independently and collaboratively with
  cross-functional teams.