About Pleo
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
About the role
We’re looking for a new Senior TechOps engineer to join our small-but-mighty team as we continue to try and change how Pleo (and the wider industry) thinks about IT. This is an extremely open role where you can have huge impact on Pleo and learn huge amounts!
Problems you’ll be solving
Scaling identity - As Pleo continues to grow and change it’s important to have a clear and well-defined approach to user identity. We’re big users of Okta, Workflows, and HiBob automating org structure changes and user movements across all of our systems
Device management/attestation - We’re building the foundations of Asset Management and a comprehensive BYOD approach, backed by device trust rules. A powerful next step in keeping Pleo secure.
Office networks/tech - We act as the technical partner for the Workspace team, helping both fit out and maintain Pleo’s wonderful offices across the globe. That means we own the networks and other in-office technical systems and the configuration that comes with these
Front line support - Every member of the team (management included) is expected to contribute to running front line interrupt-driven tasks on a regular basis. This lets you keep your finger in the pulse of what problems our fellow Pleoers are having and truly understand the outcomes of your work
Requirements
As this is a Senior position in the team theres an expectation you’ll be able to deliver transformational work from conception through to delivery without a daily level of input from the team. That doesn’t mean we don’t help each other out, what it means is you’ve got the experience to see something through to the end, while knowing when to pull in colleagues and stakeholders appropriately
Enthusiasm and ambition to learn! What can’t be taught is an insatiable desire to learn more and break apart problems to understand how they work
Confidence with technical subjects and how to consider them from new angles. More than most IT roles, you may be challenged here to consider new approaches to old problems. You need to feel confident in the vulnerability this will naturally bring up and open enough to share, even when you’ve lost the comfort of assumptions
Ability to thrive in ambiguous environments with a high level of autonomy. We believe in allowing Pleoers the space and agency to shine
Desirable skills:
Experience with a similar software stack always helps. We run:
A ~95% Macbook fleet managed by Iru, ~5% Windows on Intune
Okta for IAM, Google Workspace for email/productivity
A large amount of Okta Workflows and open APIs for stitching together processes
Juniper Mist for office networking
Pleo-wide tools like Slack, Notion, Miro etc
A good understanding of what you want to learn next and why. We can help guide and show possible options but the role and team is extremely self-motivated and there’s an expectation that if you want to get the absolute best you can out of the team and your time at Pleo you come ready and willing to learn
This role will not be a fit for you if:
You don't like a challenge. Regardless of experience, tenure or qualifications we believe in tackling problems from first principles. That means there’s no such thing as a stupid question when it’s asked with genuine curiosity. If you’re not ready for someone to challenge your assumptions and experience you may struggle.
Hyper-specialists who rely on structure. We’re still a very small team who believe in excelling generally. We all have our areas of focus and expertise but everyone is expected to have a base level of knowledge everywhere. If you prefer to work in an environment where you can focus solely and entirely on only your “favourite” problem areas it’s likely this role is not a good fit.
The location
Lisbon or Madrid (Hybrid)
Please note: You will need to be physically based in the country of your choice with a valid right to work. We are unable to offer visa sponsorship for this role in any of the listed locations.
Show me the benefits!
Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
We offer 25 days of holiday + your public holidays
Option to purchase 5 additional days of holiday through a salary sacrifice
We use MyndUp to give our employees access to free mental health and well-being support with great success so far
Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
The interview process
We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows:
Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background.
A 45 min interview with the Hiring Manager
A Pleo Challenge created by our Team
Final interview
Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success!
CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background!
Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process.
Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc.
About your application
English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us.
A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails.
Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us.
Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you.
Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here.
Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role.
Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.