Service Desk / Technical Support (human)

back Service & Academy Filter 5 km 10 km 20 km 50 km Filters close Location Metzingen Munich   Apply filters Delete all filters Advanced Training Engineer – APIs & Industrial Interfaces (human) Neura Robotics Metzingen NEW Junior Training Engineer (human) Neura Robotics Metzingen NEW Robotics Service/Maintenance Technician - RoboGym (human) Neura Robotics Munich NEW Service Desk / Technical Support (human) Neura Robotics Metzingen NEW Service Engineer (human) Neura Robotics Metzingen NEW Service Expert (human) Neura Robotics Metzingen NEW Training Engineer – NeuraPy & External Device Integration (human) Neura Robotics Metzingen NEW Training Engineer – NeuraPy AI API, ROS & Applications (human) Neura Robotics Metzingen NEW no search results Oops! No entry found. Try another search? NEW Service Desk / Technical Support (human) Neura Robotics • Metzingen Your Entry into the Heart of Our Customer Relationships In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action. Full-time Metzingen from today   At NEURA Robotics, we are shaping the future of human-robot collaboration. As part of our Service Team, you will be the first point of contact for our partners, supporting them in unlocking the full potential of our cutting-edge robotic systems. You ensure that every interaction reflects the innovation, reliability, and quality that NEURA stands for. This role is ideal for you if you bring technical curiosity, strong communication skills, and a passion for helping people, while also looking to expand your knowledge in robotics, automation, and mechatronics. Your responsibilities: Handling service requests: You receive partner inquiries in our Jira system and perform the initial analysis in a precise and traceable manner. Understanding issues: You identify and categorize technical issues related to our robotic products and assess their urgency and impact. Clean escalation: You structure each case clearly and hand it over for deeper analysis to our Service Engineers or, in case of a bug, to our Software Development Team. Interface between teams: You act as a link between partners, service, and engineering to ensure smooth case handling. Clear documentation: You maintain structured and complete documentation of all interactions and updates. What you can look forward to: Technical understanding: You have a solid technical foundation, ideally through training or a degree in mechatronics, electrical engineering, computer science, or automation...