Shop Shift Lead (m/f/d)

Shop Shift Lead (m/f/d) City: TallinnDepartment: Shops Recruiter: Tetiana Bykutina Apply for Job Share Job At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.   To strengthen our team in Estonia, we are looking for a motivated and driven Shop Shift Leader (m/f/d) for our point of sale at the Port Of Tallinn. You will be responsible for the day-to-day management of your shift, supporting the shop team and ensuring smooth operations. This role reports directly to the Shop Manager. About the Role Lead and coordinate the team during shifts, including task planning, delegation, onboarding, coaching, and fostering a positive work environment Ensure high standards of customer service by supervising team performance and resolving customer complaints and disputes in accordance with company procedures Support the achievement of sales targets while maintaining visual merchandising standards, cleanliness, and overall presentation of the point of sale Oversee daily operational activities, including opening and closing the location, ensuring compliance with procedures, schedules, and legal requirements Manage inventory and operational readiness by monitoring stock levels, ordering supplies, and ensuring workstations are clean, organized, and fully operational Monitor product and service quality through inspections, address non-compliance, maintain operational documentation, and report results and operational issues to management Oversee cash handling, fiscal settlements, lost and found processes, and coordinate effectively with local stations and other operational teams to ensure smooth day-to-day operations Selling FlixBus tickets at the station and on mobile devices, and entering offline bookings (e.g. TPilet, Matka-Huolto) into the Flix system using external platforms, reports, and Excel Managing reservations for operational needs (e.g. ferries, TPilet, Matka-Huolto), including creating bookings in service providers' extranets, adjusting them in case of delays or changes, and communicating with passengers and partners when needed Managing ferry slot reservations for different markets (e.g. English Channel), including slot allocation, responding to operational changes, and rebooking via extranets, Excel, and email Conducting on-board inspections to check ticket validity, cleanliness, and presence of required equipment (e.g. phones, printers, seat markings), and helping resolve any issues to meet FlixBus quality and safety standards Inspecting bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, and coordinating updates, replacements or repairs when needed About You Fluent in Estonian and English, both written and spoken  Ukranian or Russian language verbal skills is a plus Previous experience in retail, hospitality, customer service, or operations  Team leadership experience   Confident using Microsoft Office, advanced Excel skills and other digital tools  Well-organized, able to prioritize tasks, and work effectively in a fast-paced environment  Proactive, solution-oriented, and confident leading and supporting a team  Strong communication and interpersonal skills with a customer-focused approach  Flexible to work shift schedules, including weekends and public holidays  We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!   What We Offer Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.  Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.  Learning & Development: Take advantage of language classes,...