Find your calling at Mercy!

Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Position Details:

Medical Assistant (MA)

Full-Time | Day Shift | Join a Mission-Driven Healthcare Team

Make a Difference in Patients' Lives Every Day

Are you passionate about patient care and looking for an opportunity to grow your healthcare career? We are seeking a compassionate and detail-oriented Medical Assistant (MA) to join our team. In this role, you will work alongside providers to deliver exceptional patient care while supporting both clinical and administrative functions that keep our practice running smoothly.

If you thrive in a fast-paced environment, enjoy working with people, and are committed to providing outstanding patient experiences, we'd love to meet you!

What You'll Do

Patient Care & Clinical Support

• Welcome and room patients while creating a positive patient experience.
• Obtain and document vital signs.
• Complete Advanced Standard Rooming activities (Primary Care clinics only).
• Collect and update patient medical and medication histories.
• Prepare patients for examinations and assist providers during procedures.
• Perform basic diagnostic testing, including:
  • Urine dipsticks
  • Blood glucose testing
  • EKGs
  • Other approved tests as competency allows
• Document patient care accurately and promptly within the electronic health record (EHR).
• Reinforce patient education provided by physicians or nursing staff.

Administrative & Office Support

• Schedule diagnostic testing, specialist referrals, and follow-up appointments.
• Assist with front office operations, including:
  • Answering phones
  • Patient check-in and check-out
  • Managing faxes and scanned documents
• Maintain accurate patient records and support efficient office workflows.

Clinic Operations & Team Collaboration

• Ensure exam rooms are clean, organized, and fully stocked.
• Participate in staff meetings and quality improvement initiatives.
• Follow all infection prevention, safety, regulatory, and compliance standards.
• Support Mercy's mission by providing patient-centered care with professionalism and compassion.
• Perform additional duties within the Medical Assistant scope of practice based on clinic needs and state regulations.

What We're Looking For

Minimum Qualifications

✅ High School Diploma or equivalent

✅ Ability to successfully complete MA Clinic Academy Training upon hire

Hospital Outpatient Department (HOD) Requirement

✅ Current BLS (Basic Life Support) certification

Preferred Qualifications

Education

• Graduate of an accredited Medical Assistant program

Experience

• One year of experience in an outpatient, ambulatory, or physician office setting

Additional Preferred Requirement for Non-HOD Clinics

• BLS (Basic Life Support) certification

Skills for Success

We're looking for candidates who demonstrate:

• Strong communication and interpersonal skills
• Excellent customer service and patient-focused care
• Proficiency with electronic health records (EHR) and clinical documentation
• Ability to multitask and remain organized in a fast-paced environment
• Knowledge of outpatient procedures and clinical equipment
• Strong attention to detail and accuracy
• Dependability, professionalism, and teamwork
• Respect for diverse patient populations and individualized care needs
• Commitment to learning, growth, and continuous improvement

Work Environment

• Fast-paced outpatient clinical setting
• Frequent patient interaction and collaboration with healthcare providers
• Hands-on use of clinical and diagnostic equipment
• Potential exposure to infectious materials (PPE provided)
• Opportunity to positively impact patient health and well-being every day

Physical Requirements

• Ability to regularly push, pull, and/or lift up to 50 pounds
• Ability to stand and walk for extended periods throughout the workday
• Ability to bend, kneel, reach, grip, twist, and squat while performing job duties

Why Join Our Team?

✨ Full-Time Opportunity
✨ Day Shift Schedule
✨ Collaborative and Supportive Team Environment
✨ Career Development and Training Opportunities
✨ Meaningful Work That Impacts Patients Every Day
✨ Mission-Driven Organization Focused on Exceptional Care

Ready to make a difference?

Apply today and become part of a healthcare team dedicated to delivering compassionate, high-quality care to every patient, every visit. ❤️🏥

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.