Forward Deployed Engineer

Skip to main content Forward Deployed Engineer Leena AI Gurgaon, Haryana, India Apply Forward Deployed Engineer Leena AI Gurgaon, Haryana, India 1 week ago 50 applicants See who Leena AI has hired for this role Apply Save Report this job About The RoleLocation: Gurugram (Preferred)As a Forward Deployed Engineer (FDE) at Leena AI, you will partner with enterprise customers to design, build, and deploy AI-powered solutions across HR, IT, and Enterprise Operations. Acting as the primary technical lead, you will own customer implementations from discovery through production, combining software engineering, AI application development, enterprise integrations, and solution consulting to deliver measurable business outcomes.You will work closely with customers, Product, and Engineering teams to configure AI assistants, build integrations, customize LLM-powered experiences, solve complex technical challenges, and ensure successful deployments.Key ResponsibilitiesCustomer Engagement & Solution DeliveryLead end-to-end enterprise implementations from discovery to production go-live. Gather business and technical requirements and translate them into scalable AI solutions. Conduct solution workshops, technical design sessions, and stakeholder reviews. Prepare solution design documents, implementation plans, and deployment documentation. Drive UAT, production deployments, hypercare, and post-go-live support. AI Engineering & LLM CustomizationCustomize AI assistants and LLM-powered experiences for customer-specific use cases. Build and optimize prompt engineering, Retrieval-Augmented Generation (RAG), AI agents, tool calling, and workflow orchestration. Improve model quality through prompt optimization, evaluation, guardrails, and fine-tuning techniques where applicable. Develop reusable AI capabilities and implementation accelerators. Enterprise Integrations & Software EngineeringDesign, build, and troubleshoot integrations with Workday, ServiceNow, SAP, Oracle, UKG, SAP SuccessFactors, Microsoft Active Directory, Microsoft Entra ID (Azure AD), Microsoft Teams, Slack, Salesforce, Jira, and Zendesk. Build and maintain integrations using REST APIs, GraphQL APIs, Webhooks, OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, SCIM, JWT Authentication, API authentication, enterprise security protocols, data synchronization, and event-driven architectures. Develop customer-specific extensions, automation components, APIs wrappers. Troubleshoot production issues and collaborate with Engineering to resolve customer escalations. Technical LeadershipPartner with Product and Engineering teams to deliver customer-specific enhancements. Share implementation best practices and contribute to product improvements. Required Qualifications5+ years of experience in Forward Deployed Engineering, Software Engineering, Solution Engineering, Technical Consulting, or customer-facing engineering roles. Education Preferred: A degree from a Tier 1 or Tier 2 Engineering college and/or a Tier 1 MBA college Strong software engineering background with hands-on coding experience in Python and/or TypeScript/JavaScript. Experience implementing enterprise SaaS platforms and building enterprise integrations. Hands-on experience with LLM applications, prompt engineering, RAG, AI agents, vector search, embeddings, and model evaluation. Experience with AI frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, OpenAI SDK,...