Field Service Technician II

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Field Service Technician IIFull-time Compensation: USD 19.38 - USD 29.09 - hourlyCompany DescriptionAt Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.Job DescriptionThe Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.Reporting directly to the Field Service Manager this role is responsible for: Install, service or upgrade equipment onsite at customer locationsDiagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controlsProvide training and guidance to customers on the proper operation and maintenance of productsConfiguring hardware and embedded software components after installationPerforming routine maintenance on technology equipmentTesting equipment to troubleshoot the issuesKeep clients apprised of progress during maintenance or a down system situationMaintaining all tools and equipment used during service callsTeaching customers how to use the equipment properlyManaging the stock of replacement parts and equipmentWillingness to travel to customer sites frequently, up to 100%.Valid driver's license, with a clean driving recordCollaborate with customers to understand their requirements and provide appropriate technical recommendations and solutionsAdvance configuring and servicing hardware and software business applicationsProducts AssignmentSmall/Medium/Large Mailing SystemsSmall/Medium/Large Document SystemsParcel LockersAddressing Systems Small/Medium/LargeShipping/Accounting/Tracking SoftwareQualificationsHigh School Diploma/GED or equivalent work experience1+ years of experience in Customer Service or equivalent experience, preferred1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferredAbility in reading technical diagrams, manuals, and schematicsTroubleshooting and repairing both hardware and electronic components, preferredProficiency in reading technical diagrams, manuals, and schematics, preferred+ years of experience in Customer Service or equivalent experience, preferred3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferredAbility in reading technical diagrams, manuals, and schematicsAbility to diagnose and repair base level equipment •Able to communicate effectively with customers, sales, and technology teamsExperience with Mail-related equipment, or parcel lockers a plusStrong attention to detail and follow-up skills with the ability to identify and resolve problemsAbility to problem solve and operate independentlyGeneral organizational skills with the ability to multi-task and adapt as priorities changeAbility to diagnose and repair mid level equipmentDiagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controlsStrong organizational skills with the ability to multi-task and adapt as priorities changeCan lift or move 50lbs with or...