Senior Lettings Manager - UK

Skip to main content Senior Lettings Manager - UK Dwelly Birmingham, England, United Kingdom Apply Senior Lettings Manager - UK Dwelly Birmingham, England, United Kingdom 1 month ago Be among the first 25 applicants See who Dwelly has hired for this role Apply Save Report this job About DwellyDwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.Position SummaryThe Senior Lettings Manager is responsible for leading branch performance across people, portfolio growth, customer service, and commercial results. As part of a fast-growing group built through acquisition, the role plays a key part in embedding new ways of working, driving local execution, and ensuring successful adoption of group initiatives.This position is available across our Oadby, Battersea (London), and Stamford locations. It offers a clear progression pathway from leading a single branch to managing multiple branches, with opportunities to progress into regional and national leadership roles as the business continues to scale.Key Responsibilities: Team leadershipManage, coach and develop property and lettings team members alongside valuers and property specialistsBuild a high-performing local team through hiring, performance management and day-to-day leadershipSet the standard for service quality and commercial discipline in the branch Leading change & integrationOwn the local delivery of group and regional initiatives — new operating models, systems, pricing and service standards — and bring the team with youTranslate central strategy into local execution, surfacing resistance and blockers early and resolving them rather than letting them stall deliveryHold ways of working steady through system migrations and process changes Portfolio growth & landlord relationsOwn the landlord retention plan and churn prevention through proactive relationship management and issue resolutionWin new landlord instructions via local and central lead generationIncrease share of landlord wallet (new properties and services upsell from existing landlords)Maintain a healthy instruction pipeline and conversion metrics (lead → valuation → ToB signed)Develop local partnerships to attract new landlord leads Revenue per property growth & Commercial ownershipEnsure optimal rent pricing, balancing speed to let, rent level and landlord outcomesMaximise management fee in line with company pricing policyUpsell existing landlords (higher packages, additional services)Own the full P&L of your branch, with full accountability for local budgeting and budget executionAs you progress to a cluster, take on P&L accountability across up to three...