Head of

Head of Growth - Job Description.pdfFileOpenDownload⌘DDetailsDPrint⌘PViewShowZoomInsertToolsFind⌘FHelpSend feedback to GoogleReport abuseKeyboard shortcuts⌘/MoreSave changesSign inPage/3DownloadPrintZoom outZoom inHide file headerHide thumbnailsShow outlineHide navigation pane123ApproveRejectView DetailsRequest a reviewLearn moreSignature pendingSignRejectView detailsReviewNot SpamRemove foreverNot SpamPage 1 of 3Neopenda PBC Location: Nairobi, Kenya (remote) Start Date: July 2026 Type: Full-time Reports To: 2–3 (Sales, Customer Success, Medical Research Officer) In hospitals across Sub-Saharan Africa, nurses are doing extraordinary work with limited tools. A single pulse oximeter shared across an entire ward. Manual vital sign checks between competing demands. The dedication is there, what's missing is the infrastructure to match it. That's where Neopenda comes in. We built neoGuard, a wearable vital signs monitor purpose-built for the realities of healthcare in emerging markets. It continuously tracks pulse rate, oxygen saturation, respiratory rate, and temperature, and gives nurses real-time visibility across an entire ward from a single dashboard. It works through power outages. It requires no consumables. And it was co- designed with the healthcare workers who use it every day. We are CE Mark certified, ISO 13485 compliant, and our technology is actively monitoring patients across 50+ hospitals in Kenya and beyond, with over 150,000 hours of continuous monitoring delivered to date. We’ve been recognized by organizations like WHO, Grand Challenges Canada, and MIT Solve. Neopenda is a small team with outsized ambition. We operate across the U.S., Kenya, and Nigeria. We are scaling commercially, expanding into new markets, and hiring across multiple roles. At Neopenda, we are building technologies that strengthen health systems in emerging markets, starting with neonatal care. As we scale across Kenya and into new markets, we are seeking a Head of Growth to lead our commercial strategy and drive sustainable, repeatable revenue growth. This is a highly cross-functional role at the intersection of sales, customer success, product, and marketing. The Head of Growth will own revenue performance end-to-end, from pipeline development and deal conversion to post-sale utilization and expansion. You will be responsible for translating market insights and voice of customer into actionable growth strategies, while ensuring strong alignment across teams. 1 Head of Growth - Job Description About Neopenda Role Description Page 2 of 32 Revenue & Pipeline: Own revenue targets and oversee pipeline performance by managing and enabling the Sales team; ensure strong deal prioritization, forecasting, and conversion Utilization & Customer Success: Own utilization outcomes by managing the Customer Success team; ensure strong onboarding, adoption, and retention across facilities Voice of Customer (VOC): Lead collection and synthesis of customer insights across Sales and Customer Success; translate into actionable recommendations Go-to-Market & Expansion: Define and drive GTM and expansion strategy across segments, geographies, and channels Marketing & Positioning: Own core messaging and ensure consistency across sales materials, partnerships, and campaigns Team Leadership: Manage and develop Sales and Customer Success teams; set targets, track performance, and build a high-performing culture Product Input: Define user requirements and partner with Product/Engineering to align roadmap with customer and growth needs 5–8 years of experience in growth, sales, or commercial roles, including experience scaling a startup Experience working in African markets; healthcare experience preferred Experience managing and growing a small team (e.g., Sales, Customer Success) Strong track record of owning revenue targets and driving growth Tools & Technical Skills Strategic thinker with strong execution capabilities Strong analytical skills and ability to use data...