Systems Engineer (Customer Engineering)

Systems Engineer (Customer Engineering)

Company:

The Boeing Company

As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise. We are seeking a talented individual who will act as the main technical point of contact during Phase I (capturing the business) and Phase II (Project Execution) for both our airline and leasing customers. A Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal and project progress.

Role Responsibilities:

• Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.

• Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.

• Initiate the proposal generation process.

• Collaborate with internal teams to develop and present retrofit proposals

• Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).

• Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.

• Monitor customer portfolio proposal progress and keep customers updated.

• Attend major milestone meetings while project is in execution

• Monitor customer portfolio project progress and keep customers updated.

Basic Qualifications (Required Skills/Experience):

• A Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science

Preferred Qualifications (Desired Skills/Experience)

• Experience working with an FAA STC/EASA Part 21 design organization or a solid background in aviation engineering with an understanding of aircraft retrofit modifications.

• Experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.

• Experience working with airline and/or leasing organizations.

• Good communication, project management and organizational skills.

• Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Becoming a Boeing Employee

• Competitive salary and annual incentive plans

• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next

• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way

• An inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs

• Excellent Adoption and Parental leave options

• 25 Annual leave days plus UK public holidays

• Pension Plan with up to 10% employer contribution

• Company paid Medical Plan

• Short Term Sickness: 100% pay for the first 26 weeks

• Long Term Sickness: 66.67% of annual salary from 27th week

• 6x annual salary life insurance

• Learning Together Programme to support your on-going personal and career development

• Access to Boeing’s Well Being Programs, tool and incentives

Work Authorisation

This requisition is for a locally hired position in the UK/ROI. Candidates must have current legal authorisation to work immediately in the United Kingdom/ROI. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.

Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Relocation

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area, or relocate at their own expense.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)