Sr Associate 2 - Motor Claims Handler

Sr Associate 2 - Motor Claims HandlerJob type: Full Time · Department: Claims - Motor Claims · Work type: On-SiteBengaluru, Karnataka, India Job detailsApplication formJob PurposeThe incumbent will be on customer contact, garage contact, claim survey pick up and survey arrangement (within in-house limit), assessment and processing of auto claims), queries on claim flow, admissibility. Liability and status of claims.Manage & take decisions on process and settlement of auto claims over the call based on photographs shared by the customer using technological passement tools available in the claims function. Technical explanation of claim decision, type of settlement and assessments to the customer during the conversation.Transfer and reassign major and complex claims to region based on defined allocation parameters in consultation with team leaders and seniors.Liaise, and Coordination with CAT-1 Team, regional claims team, garages & surveyors for follow-up endure claims are processed with shortest possible time and dispense the role as the set KPIs.To ensure auto claims related queries of customers are directly managed within the claims team and resolved successfully in the shortest possible time.Ensure customers are given quick and fast claims service with as much as possible paperless, hassle-free claims journey with minimum documentation, strive to ensure customer experience is at the helm of your responsibility.Adopt and work in a digital and digitized work atmosphere using modern and advanced technological enablers.The candidate would be placed at one of our PPN garages in the said locations (Bangalore/Hyderabad/Chennai/Pune/Mumbai/Delhi/Ahmadabad/Kolkata), Where a workstation would be provided in our preferred garages.The candidate would be shifted to any PPN garage in the same seated location.The candidate would be working on weekends (Saturday & Sunday) based on their roster.KRAAuto -Claims Management – 60% The candidate will be managing auto claims from inspection to payment. To carry out strict 6p checks, verify and tally COL / NOL, check all parameters and make a decision on admissibility and arrive at a decision in quick and shortest time.Evaluate every claim on the required documents to process the claim based on the circumstantial evidence provided by the customer in claims intimation and also on the documents shared by the customer / claimant /Insured and must be able to take the decision on claim admissibility.Inform and educate customers on NCB benefits, explain customers on withdrawal of claim in case of minor to save NCB benefits.Follow up with customers for any pending documents, ensure reminders and communications are sent to them using the standard communication templates for any such reminders and communications.Hand Holding the customers on loss minimization in scenarios where the claim is non-admissible.Manage & take decisions on the settlement of non-complex claims based on photographs shared by the field executive/Customer. Technical explanation of claim assessments to the customer during the conversation.Should have Customer convincing skills to Convince customers and ensure diversion of non-network garage customers to Acko network garages and promote Acko advantage program which is also directly attributing towards “CSE- CAT 2“KPI’s.Should have good negotiation skills with respect to Repair V/s Replacement and labour charges for repair to attain loss minimization.Allocate complex claims to region based on defined allocation parameters.Manage all queries related to Auto claims when received calls/emails regarding the status of claims, settlement-related details, documents related queries, rejection/closure related queries, etc. in coordination with the internal claims team.Manage non-complex claims from intimation to settlement under the scope of “on account-settlements” & based on delegated financial authority.To provide proactive customer assistance to achieve customer delight and high-level...