Fulfillment Analyst

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Fulfillment Analyst Gurugram, India Apply now Save job Posted 07/06/2026 Job reference 14076 Experience level Experienced Hire Job category Sales & Marketing Line of business COR At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies2–4 years of experience in fulfillment operations, technical support, or a data operations role requiring analysis and problem resolutionStrong technical aptitude with experience in CRM systems (Salesforce is preferred) and the ability to interpret data relationships across platformsAdvanced proficiency in Microsoft Excel for data validation, reconciliation, and managing structured templatesDemonstrated ability to exercise independent judgment, prioritize competing requests, and resolve issues with limited supervisionStrong analytical, organizational, and communication skills with meticulous attention to detailEducationMaster's degree or MBA in finance/ Operations, or a related discipline--or equivalent professional experienceResponsibilitiesIndependently manage complex client access and data integrity across Salesforce and internal fulfillment platformsManage user access and entitlements across Salesforce and multiple internal platforms, executing both manual and bulk user provisioningAnalyze and configure client trial and production access by interpreting contract terms and entitlement rules, exercising sound judgment to resolve ambiguitiesServe as a primary point of contact for access-related issues, liaising with Sales, Customer Success, and internal stakeholders to determine appropriate resolution pathsPerform technical troubleshooting of access and entitlement issues by reviewing system logs, validating data flows, and coordinating with support teams when escalation is requiredContribute to the continuous improvement of fulfillment processes by identifying control gaps or inefficiencies and collaborating with technology teams on scalable solutionsParticipate in testing and validation of new system enhancements, including executing test scenarios and documenting findings to support production deploymentsAbout the teamOur Fulfillment team is responsible for managing client access and ensuring data integrity across our core business platforms. We act as a critical control point for audit and compliance, enable the sales and customer success lifecycle by providing accurate and timely user entitlements, and drive...