Customer Support Officer (UK)

Qargo TMS
London, United KingdomCustomer SupportPosted Jun 16, 2026
This website uses cookies to ensure you get the best experience. Qargo and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Share page Facebook X LinkedIn Mail Customer Success · London · Hybrid Customer Support Officer (UK) Join Qargo as a Customer Support Officer! Help customers with their questions and provide exceptional support. Join our team and make a difference every day! Apply now About QargoQargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Chicago and Ghent (Belgium), rapidly expanding across the UK, US and Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.💼 About the RoleAs a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo. You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers.🔑 Key ResponsibilitiesBe the first point of contact for customers via chat, answering questions and guiding them through our platform.Translate technical or complex issues into clear, customer-friendly explanations.Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.Act as the voice of the customer, share feedback and insights with internal teams to help improve our product.Continuously build your product knowledge to become a trusted expert in our TMS platform.Identify recurring issues or misunderstandings and help us improve the overall product experience.Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.✅ Skills & ExperiencePrevious experience in a customer service, support, or related role.Excellent communication skills in English (additional European languages are a plus).Experience in SaaS and/or logistics is a BIG plusStrong organisational...

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