Founding Customer Success Lead

Skip to main content Founding Customer Success Lead Dots New York, NY Apply Join or sign in to find your next job Join to apply for the Founding Customer Success Lead role at Dots Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Founding Customer Success Lead Dots New York, NY 2 months ago 142 applicants See who Dots has hired for this role Apply Join or sign in to find your next job Join to apply for the Founding Customer Success Lead role at Dots Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job Dots provided pay range This range is provided by Dots. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $110,000.00/yr Stardex is an AI-native ATS and CRM built for executive search and recruiting firms. We're backed by Y Combinator and serve some of the leading US based executive search firms. Our customers are operators, they make money when they make placements, so every minute of downtime matters to them. We've been growing fast, and our founders have been handling support directly. We've hit the point where we need someone who owns it.This is the first dedicated customer success hire at Stardex. You'll define how we support our customers, what processes look like, and how we scale this function as we grow. You'll have real ownership and work directly with the founders.Ideally, you are based in the east coast and can make trips to NYC for in person team interaction initially.🔍 Who are you?You have 2–4 years of experience in customer support or success at a SaaS company. You've answered tickets, you've talked to angry customers, you know what good looks likeYou're naturally curious about how products work. When something breaks, your first instinct is to figure out why, not just escalate itYou write clean, concise tickets. Engineers love working with you because you give them everything they need without burying them in noiseYou can hold your own with sophisticated customers. Our users are recruiting firm owners and operators with strong opinions — you stay calm, listen well, and push back thoughtfully when neededYou're comfortable with ambiguity. We don't have a playbook yet. You'll be the one writing itYou're proactive about systems. If you find yourself answering the same question three times, you build a doc, a macro, or...