VP, RCM Client Engagement

About Sound   Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.   Why join us? A remote-first culture that values flexibility and collaboration Opportunities to grow your career while making a real impact A team that champions inclusivity, innovation, and excellence Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.   Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Self-managed PTO Plan  Ten company-paid holidays per year   About the Role The Vice President, RCM Client Engagement serves as a strategic leader and the primary liaison between the internal service line leadership, operational leaders, and external hospital partners. This role is responsible for providing visibility, education, and guidance on all Revenue Cycle Management (RCM) functions, payer contracting dynamics, and broader market payer behaviors. The VP acts as a trusted business partner to both internal stakeholders and client leadership teams, ensuring strong performance, transparency, and alignment across the full revenue cycle continuum. The role also contributes to business growth by providing subject matter expertise and strategic input on new business opportunities, including client expansions, payer strategy insights, and operational solution design.    Essential Duties and Responsibilities Client & Stakeholder Engagement: Serve as the primary point of contact for internal leaders and hospital leadership teams regarding RCM performance, payer strategy, collection trends, and operational opportunities.  Translate complex RCM and payer contracting concepts into actionable insights for executive, clinical, and operational partners.  Develop strong, trust-based relationships with service line leaders, operators, and external clients to ensure alignment and drive continuous improvement.  Partner with payer contracting teams to provide insights on payer performance, reimbursement trends, authorization behaviors, denials, and market changes.    Strategic Management & New Business Support: Provide expert input and strategic recommendations on new business opportunities, including proposals, client presentations, service enhancements, and growth initiatives.  Collaborate on the development and execution of payer market strategies to optimize reimbursement and reduce friction within the revenue cycle.  Lead strategic initiatives aimed at improving efficiency, financial performance, and client satisfaction.  Support the organization’s long-term RCM strategy by identifying areas for automation, process improvement, or outsourcing optimization.    Operational Leadership: Provide executive level oversight of revenue cycle performance across assigned service lines or client portfolios.  Monitor key performance indicators (KPIs) such as collections, denials, A/R aging, yield, clean claim rates, and other operational benchmarks, ensuring action plans are created and executed where improvements are needed.  Ensure timely communication of risks, trends, and opportunities to both internal and external leadership teams.    Team Leadership: Lead and...