Technical Support Manager

Skip to main content Saved jobs(0) - DescriptionTechnical Support Manager  This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   What you’ll do:Provides direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions.Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.Proactively identifies opportunities for process improvement and cost reductions opportunities.Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.Education and Experience Required: First level university degree or equivalent experience required. May have advanced university degree.Typically 12 or more years of related work experience, including 6+ years of people management experience.What you need to bring: Strong leadership skills, including coaching, team-building, and conflict resolution.Advanced project management skills including time and risk management, resource prioritization, and project structuring.Strong analytical and problem solving skills.Ability to manage human capital across geographies to drive workforce development and achieve desired results.Strong verbal and written communication skills, including negotiation, presentation, and influence skills.Advanced business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.Strong multi-tasking and prioritization skills.Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.Good understanding of the company's policies and processes.What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied...