Service Engineer

Are you looking for a challenge? That's what we offer!

The job roles include the electrical activities such as installation, machine testing, operating instruction, application instruction, overhauling, troubleshooting of the printing process machines of the Heidelberg and affiliated brands. The job nature is onsite services and sometimes do remote consulting to customers with fully support to ensure the highest degree of customer satisfaction. Our Service Engineers are required to work as a team and independently and they must be involved in the several technical jobs requested by the customers or assigned by team.

Responsibilities

• Represent and promote the Heidelberg brand as the No. 1 of solution provider in the offset printing industry.
• Provide fully support to customers and collaborate with teams regarding the Electrical works such as installation, repairing, machine testing, operating instruction, application instruction, overhauling, do maintenance the machines in the printing process (Prepress, Press and Postpress).
• Keep record, follow up and update the jobs status in the Service Application and ensure its correctly and align with company policies and procedures.
• Actively give advice and consultation to customers on electrical service issues with the safety concerns.
• Contribute to improve customers (internal & external) service delivery by identifying service gaps and causes of dissatisfaction and recommending improvements. Ensure all agreed action plans are followed up on a timely basis.
• Ensure reports and paperwork are properly prepared and submitted timely.
• Perform jobs professionally, can work independently without supervision and escalate to team if need.
• Lead sales opportunity to Sales team.

Who are we looking for?

• Degree in Electrical or Mechatronics Engineering, age between 30 - 35 years
• Have a technical knowledge of the machines in the printing processes (Offset Press). Experienced in the printing packaging business would be a plus.
• Well managed with helpful mindset, have logical thinking and problem-solving ability with efficiency and effectiveness.
• Have senses of customer focus and centricity and be a team player, self-adaptable and willing to learn new things
• Can communicate in English
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Teams)

Why work for HEIDELBERG?
 

HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.