Software Support Engineer

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Software Support Engineer London, United Kingdom Apply now Save job Posted 06/01/2026 Job reference 13808 Experience level Experienced Hire Job category Product Development Line of business Insurance At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and CompetenciesProven experience supporting enterprise software applications in a customer‑facing environmentStrong troubleshooting, analytical, and problem‑solving skills, with the ability to assess business impact and prioritize effectivelyWorking knowledge of cloud‑based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualization tools (e.g., Kibana); experience with authentication frameworks such as SSO is advantageousExcellent communication skills, with the ability to clearly convey technical information to both technical and non‑technical stakeholdersAbility to independently manage multiple customer inquiries while collaborating effectively across global, cross‑functional teams; industry exposure to insurance, reinsurance, or financial services is beneficialDemonstrated proficiency in artificial intelligence concepts, with hands‑on experience using AI tools to streamline workflows and enhance operational efficiencyProven ability to apply AI‑enabled capabilities to support analysis, issue resolution, and decision‑making, alongside a growing awareness of AI risk management and responsible, ethical AI useEducationBachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‑related disciplineResponsibilitiesThis role is responsible for delivering high‑quality technical support and implementation assistance for Moody’s Insurance enterprise software solutions, while embedding AI‑enabled ways of working to improve service quality and customer outcomes.Provide high‑quality technical support and implementation assistance for enterprise software solutions, ensuring an excellent customer experienceDeliver technical support and implementation guidance across the Moody’s Insurance product suite in line with established processes and best practicesManage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely, clear communicationsInvestigate and troubleshoot software, infrastructure, and integration‑related issues using logs, databases, APIs, diagnostic, and monitoring...