Senior Analyst, Customer Success

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Analyst, Customer SuccessFull-timeJob DescriptionAbout NielsenIQ Customer Success Customer Success at NielsenIQ Japan is a modern, dynamic team transforming how we serve clients. We combine data, analytics, and human expertise to deliver actionable insights that drive growth. As the key link between NielsenIQ and our clients, we ensure exceptional service and delivery—building trust and long-term partnerships. This role is perfect for someone passionate about data storytelling, client engagement, and delivering measurable business impact.What You’ll DoAnalyze and interpret data: Transform sales and consumer data into meaningful insights that inform client decisions.Create compelling reports and presentations: Build narratives that highlight category trends and provide actionable recommendations.Visualize data effectively: Summarize findings using tables, charts, and graphs.Ensure data accuracy: Review datasets for errors and inconsistencies.Collaborate with clients: Engage in discussions on analysis design and explore business opportunities with client stakeholders.Drive efficiency: Manage projects independently, ensuring timely and cost-effective delivery.Inspire and support peers: Contribute to team objectives and foster a collaborative, knowledge-sharing environment.QualificationsBachelor’s degree from a reputable university.Strong analytical and business acumen, with an understanding of growth and brand strategy.Excellent communication and presentation skills, with the ability to tell stories through data.Comfortable working independently in a digitally enabled environment.Proficient in Microsoft PowerPoint and Excel; retail or POS data experience is a plus.Basic knowledge of statistics is an advantage.Fluent in English and Japanese (written and spoken).Additional InformationCareer Growth & Learning Opportunities At NielsenIQ Japan, your career is a journey of continuous learning and advancement:Structured Learning Programs: Access to global training on analytics, visualization, and client engagement.Mentorship & Coaching: Receive guidance from experienced leaders.Cross-Functional Exposure: Collaborate across markets and business units.Clear Growth Path: Opportunities to advance into senior roles in Customer Success, Analytics, or Client Consulting. In addition, career paths include transitioning into Sales, Thought Leadership, or Product Management roles.Global Mobility: Engage in regional and international projects, communities, and share best practices with Customer Success teams abroad.Why Join Us? Innovative Culture: Work in an environment that values creativity and entrepreneurship.Digital Excellence: Leverage cutting-edge tools to deliver impactful insights.Future Shapers: Be part of a team that drives the future of consumer analytics and market intelligence.Market Leadership: Provide trusted POS data for Japan’s consumer electronics channel, recognized as the industry currency.Client Diversity: Collaborate with global enterprises and leading local consumer electronics and IT companies, gaining exposure to diverse business challenges.Ready to take center stage in the digital transformation of Japan’s market? We can’t wait to meet you!Our BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help...