Operations Associate

Skip to main content Operations Associate Dwelly London, England, United Kingdom Apply Operations Associate Dwelly London, England, United Kingdom 1 month ago Be among the first 25 applicants See who Dwelly has hired for this role Apply Save Report this job About DwellyDwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.Position SummaryAt Dwelly, Operations means problem-solving at scale in the real world — agencies, landlords, tenants, payments, maintenance. We're looking for a Operations Associate to join one of our ops teams and run high-impact projects end-to-end: scaling processes that weren't built for our pace of growth, fixing what breaks as we integrate new acquisitions, and building the systems that let us run more agencies without adding headcount.You'll be deployed where the impact is highest — your exact team and projects will evolve as the business does. This is a hands-on, high-exposure role designed as a fast development pathway into an Operations Manager position. You'll work directly with experienced operators and get more ownership in your first six months than most people get in three years.If you want unparalleled operating experience at one of the UK's fastest-moving scale-ups, let's get in touch.Key Responsibilities:Own ambiguous, cross-functional initiatives spanning operations, product, agency teams, and our maintenance provider network (maintenance supply management, process rollouts, SOP design and adoption, KPI dashboards, post-acquisition integration support, and more)Own the feedback loop for our maintenance provider platform and mobile app, relaying user feedback to the product team and vibe-coding fixes yourselfTest and iterate scalable processes and playbooks, then take what works and roll it out across our acquired agencies (some UK travel required)Dig into data to identify the root cause of problems, propose solutions, and implement them yourselfExecute initiatives to drive revenue from our ancillary services while maintaining exceptional landlord and tenant experienceBuild and optimise processes to improve speed, reliability, and cost-efficiency without compromising on service standardsQualifications & Preferred Background:2+ years of experience in a fast-paced environment - investment banking, consulting, PE/VC - and/or 2+ years at a high-growth, AI-native startupYou've built something 0-1 beforeNatural curiosity and a strong ability to break complex problems into smaller, actionable componentsStrong analytical skills and a genuine enjoyment of working with dataAn extremely structured, execution-driven working style with excellent...