Skip to main contentMotorola Solutions values your privacyOur website is set to allow cookies. We use cookies to improve your website experience, the products and services we offer and to make your digital experience personalized to you. Learn more about the cookies we use on our website using this tool. You can set your cookie personal preferences. By using our site, you are accepting our Cookie Policy.Read Full Privacy MessageDeclineAccept CookiesSign InENR Operations Manager page is loadedENR Operations ManagerApplylocationsMurarrie, Australiatime typeFull timeposted onPosted 13 Days Agotime left to applyEnd Date: July 24, 2026 (1 day left to apply)job requisition idR66514Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe ENR Operations Manager is accountable and responsible for overseeing the day-to-day functioning of the managed services and maintenance agreement customer needs for Enterprise and Energy & Natural Resources sectors. This role is responsible for delivering a high level of customer service which requires building a strong customer facing relationship at an operational and senior management level. You will be the single point of contact, both internally and externally, and provide oversight of all operational services required to meet and exceed Key Performance Indicators and Service Level Agreements. The ENR Operations Manager should have experience working in the Energy & Natural Resources sector and possess excellent communication skills, strong business and financial acumen, leadership and driven ownership. This includes ability to identify and qualify a customer issue, and confidently handle with some baseline technical understanding to be able to escalate internally to engineering and senior management, if necessary.Job DescriptionThe role includes, but is not limited to, the following responsibilities: Relationship Management and Service Level Management : Provide customers a single point of local contact for operations and drive customer service and KPI compliance. Supplement the formal call out mechanism of logging support requests via the Asia Pacific System Support Centre (APSSC) or Melbourne Network & Security Operations Centre (NSOC).Drive regular service reviews and other forums to ensure that operational services and issues are managed successfully.Own and resolve operational issues, including Incident reports and follow up action items, both internally and externally, including conducting customer briefings.Analyse data to assess and improve the service quality being provided.Scope Management:Manage and maintain operational services scope as per the contractsEnsure customers understand their obligations in regard to service deliverables.Ensure Motorola meets obligations in regard to service deliverables and required KPI’s.Knowledge Management:Oversee and maintain the operational processes and disciplines needed to serve the Customer effectively.Escalation Management:Manage escalation of issues, internally and externally, to ensure effective customer service.Service Reporting:Ensure that customers receive appropriate and timely reporting as required by the contracts.Service Transition :Transition of projects to operations handover. Definition and development of all operational supporting requirements and documentation for the introduction of new customers and services.Engage with the Service Provision Team to manage the pipeline of customer activities such as, special operations events, customer service sign offs and...
Want jobs like this matched to you?
Swoopd scores fresh postings against your résumé so you only see the matches that matter.