Regional Product Manager - IMEA Lead Logistics Product

The Regional Product Manager – Lead Logistics is part of a team that is responsible for driving profitable growth, customer retention, product performance, and operational excellence across the regional Lead Logistics portfolio.

The role works across commercial, customer experience, operations, finance, procurement, technology, and global product teams to strengthen the existing customer portfolio, accelerate business growth, improve financial and operational performance, and drive adoption of scalable product capabilities.

The position requires a strong combination of commercial acumen, analytical capability, customer orientation, and cross-functional leadership. The role holder will lead strategic initiatives without necessarily having direct authority over all contributing teams and must therefore be able to influence effectively across a matrix area, regional and global stakeholder network.

Key Responsibilities

1. Existing Customer Growth and Retention

• Support the development and execution of the Same Store Sales and customer renewal strategy across the Lead Logistics portfolio.
• Own and drive structured renewal planning for assigned customer segments, including opportunity identification, risk assessment, stakeholder alignment, and action tracking.
• Develop and maintain renewal playbooks, frameworks, governance mechanisms, and supporting tools.
• Partner with customer and commercial teams to identify retention risks and develop mitigation plans.
• Support cross-regional customer growth and renewal initiatives.
• Track portfolio performance and ensure timely escalation of material commercial or retention risks.
• Develop clear communications and performance updates for relevant stakeholders.

2. New Business and Network Growth

• Support the regional New Store Sales agenda by identifying and developing network-led growth opportunities.
• Work with Area, regional, and global commercial teams to improve cross-regional selling and opportunity conversion.
• Develop structured customer and market opportunity pipelines.
• Enable commercial teams with relevant product propositions, customer insights, capability material, and value cases.
• Support the development of scalable network-selling models and repeatable commercial plays.
• Track opportunity progress, conversion performance, and barriers requiring regional intervention.

3. Customer Profitability and Value Creation

• Conduct customer-level revenue, gross profit, cost-to-serve, and profitability analysis.
• Identify financial leakage, margin risks, and structural performance gaps.
• Facilitate regular customer profitability discussions with commercial, customer experience, operations, and finance teams.
• Develop and drive corrective actions for underperforming accounts.
• Identify opportunities for upselling, value-added services, scope expansion, and product penetration.
• Partner with Customer Program Managers, Lead Customer Managers, sales teams, and network stakeholders to convert identified opportunities.
• Lead or support value-generation initiatives across the customer portfolio.
• Establish mechanisms to measure the financial and customer impact of value-creation initiatives.

4. Financial Performance Management

• Support the regional financial management and governance of the Lead Logistics portfolio.
• Monitor revenue, gross profit, margins, cost performance, and other relevant financial health indicators.
• Partner with Finance to improve transparency, accuracy, and accountability in customer and product financial performance.
• Support monthly performance management and forecasting processes.
• Identify material financial variances and ensure that root causes and recovery actions are clearly defined.
• Drive improvements in financial hygiene, data quality, and performance reporting.
• Support the development of business cases for growth, transformation, and capability investments.

5. Operational and Product Performance

• Support the transformation and continuous improvement of operational capabilities, including consolidation operations.
• Partner with Operations and Procurement to improve service quality, productivity, supplier performance, and cost competitiveness.
• Identify systemic operational issues and drive structured root-cause resolution.
• Support the development and implementation of consistent operating standards and ways of working.
• Contribute to product-market fit assessments, service-model design, and operational scalability.
• Monitor productivity and operational performance metrics and coordinate improvement interventions.
• Ensure operational initiatives are aligned with customer requirements and product strategy.

6. Product Capabilities and Systems Adoption

• Drive adoption and effective utilisation of Lead Logistics platforms, systems, and digital capabilities.
• Act as a regional focal point for selected technology platforms, product applications, or user communities.
• Partner with global and regional technology teams to translate business requirements into capability improvements.
• Support user engagement, implementation, change management, and adoption tracking.
• Identify capability gaps and coordinate improvement priorities.
• Develop regional product and systems expertise through structured knowledge sharing and capability-building activities.
• Promote standardization and reduce reliance on local or manual solutions where scalable product capabilities are available.

7. Strategic Projects and Product Initiatives

• Lead or support regional and global product projects, transformation programs, and cross-functional initiatives.
• Represent the region in Center led product-development and capability programs.
• Translate global product priorities into regional execution plans.
• Establish clear project scope, milestones, governance, ownership, risks, and success measures.
• Coordinate stakeholders across functions and geographies to ensure timely delivery.
• Develop recommendations, business cases, and decision material for senior leadership.
• Track delivery, benefits realization, and sustainability of implemented solutions.

8. Customer and Product Advocacy

• Support programs that strengthen senior product engagement with strategic customers.
• Facilitate product leadership participation in key customer interactions, business reviews, and strategic discussions.
• Capture customer feedback and convert it into product, service, and capability improvements.
• Promote customer-centric decision-making across product and operational teams.
• Strengthen the connection between customer requirements, commercial propositions, and product-development priorities.

9. Capability Building and Communication

• Develop product playbooks, training material, capability guides, customer propositions, and operational reference material.
• Build product capability across commercial, customer experience, and operational teams.
• Coordinate regional newsletters, product updates, success stories, and knowledge-sharing forums.
• Create clear executive-level communications on performance, priorities, risks, and initiatives.
• Support the development of a strong regional product-management community.
• Promote consistent understanding of the Lead Logistics value proposition and product capabilities.

Key Stakeholders

The role will work closely with:

• Regional and Area Product Management teams
• Sales and Business Development teams
• Local/Global Customer Account Managers and Program Managers
• Customer Experience and Operations teams
• Finance and Business Performance teams
• Procurement and supplier-management teams
• Technology, platform, and implementation teams
• Global and Centre Product teams
• Regional and Area leadership
• Strategic customers and external partners

Decision-Making and Accountability

The Product Manager will be expected to:

• Take ownership of assigned portfolio priorities and initiatives.
• Provide fact-based recommendations to senior stakeholders.
• Challenge performance gaps and drive clear corrective actions.
• Escalate material customer, financial, operational, or delivery risks.
• Balance regional requirements with global product standards.
• Influence decisions across teams without relying on formal reporting lines.
• Ensure initiatives deliver measurable commercial, financial, operational, or customer outcomes.

Capabilities

• Strategic and commercial acumen with the ability to translate business priorities into growth, retention, profitability, and value-creation initiatives.
• Strong customer, supply chain, and market understanding, including customer operating models, logistics solutions, and industry dynamics.
• Financial and analytical capability to assess customer P&L, identify performance gaps, and develop fact-based recommendations.
• Commercial solution-selling understanding, including opportunity development, value articulation, upselling, and cross-functional pursuit management.
• Digital and technology understanding, with the ability to support platform adoption, capability development, and technology-enabled transformation.
• Stakeholder management and influencing skills to drive outcomes across commercial, customer experience, operations, finance, procurement, and technology teams.
• Programme and change-management capability to lead complex, cross-functional initiatives from concept through implementation and benefits realisation.
• Clear executive communication skills, including the ability to simplify complex issues and present compelling recommendations.

Who We Are Looking For

We are looking for a mature, commercially minded and analytically strong product-management professional who can operate effectively & independently in a complex, matrixed organization. The ideal candidate will:

• Be customer focused, outcome oriented, and comfortable taking end-to-end ownership.
• Combine strategic thinking with disciplined execution.
• Use data and financial insight to identify opportunities and challenge underperformance.
• Influence senior stakeholders without relying on formal authority.
• Navigate ambiguity, prioritise competing demands, and maintain momentum.
• Connect commercial, operational, financial, and technology perspectives.
• Drive standardisation, scalability, and continuous improvement.
• Communicate with clarity, credibility, and confidence across functions and levels.

Performance Measures

Specific

• Customer Retention opportunity P&L
• SSS Pipeline Win %, Churn %
• Profitable Growth & P&L Delivery
• Project-based outcome delivery

Shared

• Operational & Financial Health Metrics
• Customer satisfaction

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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