Asst Dir-Customer Success Management

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Asst Dir-Customer Success Management Toronto, Canada Apply now Save job Posted 07/02/2026 Job reference 13868 Experience level Experienced Hire Job category Sales & Marketing Line of business Insurance At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies5–8+ years of experience in insurance, actuarial consulting, or financial reporting systems, with a strong track record in client-facing rolesStrong knowledge of IFRS 17 standards, actuarial valuation processes, and financial reporting workflowsProven experience managing complex stakeholder relationships across actuarial, finance, and executive levelsStrong communication, presentation, and stakeholder management skills, with the ability to work effectively across global and multicultural teamsExcellent analytical and problem-solving mindset, with the ability to translate complex technical requirements into practical solutionsExperience leading or supporting software implementations, onboarding, and user adoption initiativesDemonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI useFluency in English required; French is an assetEducationDegree in Actuarial Science, Mathematics, Finance, Accounting, or a related fieldActuarial designation preferred (ASA/FSA or equivalent)ResponsibilitiesServes as a trusted advisor and primary post-sales contact for insurers using Moody's RiskIntegrity for IFRS 17, driving client success, solution adoption, and long-term partnership growth.Build and maintain strong relationships with actuarial, finance, and executive stakeholders across a portfolio of insurance clientsOwn the full customer lifecycle from onboarding through renewal, monitoring client health and proactively mitigating risks to retentionLead onboarding, implementation planning, and training activities, providing best practices on actuarial workflows and financial reporting processesConduct business reviews to assess value delivery and provide strategic guidance aligned with clients' IFRS 17 objectivesAdvise on complex IFRS 17, actuarial valuation, and financial reporting use cases, translating requirements into effective...