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Engineering
·
Ghent
·
Hybrid
Support Engineer
Bridge tech and support at Qargo! As a Support Engineer, you’ll solve complex issues, improve workflows, and make real impact in a fast-growing SaaS scale-up.
Apply now
🚛 About QargoQargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.We’re looking for a Support Engineer to join our team in Ghent.If you’re looking to work in an international company in a role that offers autonomy, ownership, and real impact, this is the role for you!💼 About the RoleIn this role, you’re part of the engineering team and you’ll be the bridge between our Customer Support and Engineering teams. You’ll make sure technical issues are handled smoothly, quickly, and effectively, while helping us improve how we support our customers internally.This is a great opportunity for someone who’s curious, analytical, and loves solving complex problems. You’ll work closely with our software engineering team, learn how our product works under the hood, and make a real impact on how we scale support at Qargo.🔑 Your impactAct as second-line support, bridging the gap between customer support and engineeringTriage and prioritise internal support requests so they’re handled quickly and effectivelyAnalyse issues, read code and logs, and identify root causesSuggest and implement improvements to make support workflows more efficient — both manual and automatedProvide feedback on potential product improvements based on recurring support casesHelp reduce the time engineers spend on support tasksIncrease the number of cases that can be solved automatically🧠 What You BringA degree in IT or related field (or equivalent experience)You can read and understand code,...
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