Senior Data Analyst

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Data AnalystFull-time Compensation: USD 110000 - USD 125000 - yearlyCompany DescriptionCare.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.Job DescriptionThe Senior Data Insights Analyst will join the Analytics & Data Insights team at Care.com, focusing on leveraging data and analytics to drive strategic business decisions. This hybrid role involves partnering with Enterprise Network Operations and Servicing Operations teams to analyze performance metrics, optimize processes, and improve reporting. The ideal candidate will bridge the gap between technical and non-technical stakeholders by translating complex concepts into clear, actionable insights for executive leadership. Additionally, this position requires mentoring junior analysts and taking ownership of metrics to uncover growth opportunities and solve ambiguous business problems. What You’ll Do:Formulate data-driven strategies and convey key findings through compelling narratives to both technical and non-technical stakeholders. Work with the Enterprise Network Operations team to analyze backup care fulfillment, as well as caregiver availability, quality and supply.Partner with the Enterprise Servicing Operations team to improve internal reporting and processes including representative productivity and phone/email/chat performance.Bridge the gap between technical and non-technical teams, translating complex data science or engineering concepts into clear, narrative-driven insights for executive leadership.Mentor and elevate junior and mid-level analysts, providing constructive feedback on code, data modeling, and visualization best practices to foster a culture of continuous learning.Take ownership, from definition to reporting, of metrics related to the functional area that you supportLead collaborative, deep-dive analysis projects with stakeholders to uncover growth opportunities, optimize operational efficiency, and solve ambiguous business problems.Develop advanced metrics and visuals, by collecting and integrating data from various sources, including web analytics tools and internal databasesBe a Care data guru - be the point of contact for all data questions and insights QualificationsWho You Are: 4+ years of professional experience in a business intelligence analyst and/or data analyst positionExpert SQL skills are required (Snowflake, Mysql)Proven ability in data analysis, structuring, transforming, and visualization is required, with a strong preference for Tableau. Experience with Domo, PowerBI, or Looker will also be considered.Experience measuring the impact of products and/or marketing initiatives on conversion and revenueExperience Influencing product and marketing teams to make data-driven decisionsTake initiative in solving business questions that data could potentially answer by producing top-down data-driven solutions to address themStrong product development mindset and focus on actionable analytics: e.g., Ability to surface signals in our data and work with Product/Engineering to transform these into concrete testsExperience building comprehensive dashboards (Tableau) Experience completing exploratory deep dives into data to find ways to optimize the customer experienceExperience using relational databases and big data via writing performant queries in SQL against large datasets in various environmentsExperience crafting and presenting complex business case studiesAbility to work independently with high-level directionWillingness to proactively engage with partners across many disciplinesConsistent ability to produce quality, accurate and highly detailed work...