Role: Client Onboarding Specialist
Location: Bangalore, India
Work Model: Hybrid
Reporting To: SPV Management Onboarding Manager (based in Luxembourg)
Position Overview:
The Client Onboarding Specialist supports the onboarding of new clients by ensuring proper customer due diligence (CDD), maintaining accurate client data, and following internal procedures and regulatory requirements. The role also includes supporting and guiding associates to improve service delivery.
This role requires:
Proactive and professional management of client queries and outreach
Close coordination with onshore colleagues
Consistent adherence to client onboarding and compliance policies and procedures
Coaching, mentoring, and guiding team members
Some of the things you’ll be doing:
Manage client onboarding activities in line with SOPs, compliance rules, and internal policies
Handle client queries professionally and in a timely manner
Coordinate closely with onshore colleagues and internal business teams
Support high-volume onboarding projects and oversee ongoing onboarding activities
Facilitate communication with clients, sales teams, and internal stakeholders
Escalate and manage complex customer communications when needed
Contribute to process improvements and share updates with the team
Conduct CDD/KYC reviews, risk classification, and portfolio reviews
Track missing requirements and monitor action points to closure
Support or assist with ad-hoc projects as required
What Technical Skills, Experience, and Qualifications Do You Need?
- At least 2 years of experience or exposure in Compliance or Client Due Diligence within industry or professional practice
Strong ability to manage multiple high-priority tasks simultaneously
Excellent written and verbal communication skills
Demonstrated ability to lead and influence peers effectively
Strong organizational and time management skills
Analytical mindset with solid problem-solving capabilities
Team-oriented approach, with an understanding of shared success
Ability to perform well in a high-volume, deadline-driven environment
Understanding of corporate governance, local regulatory requirements, AML rules, and best practices
Familiarity with KYC due diligence and corporate regulatory obligations at both local and global levels
Qualified or partly qualified Company Secretary, or degree in Law, Commerce, Administration, or a related field
Able to work independently and collaboratively in a proactive, adaptable, and detail-focused manner
Fluent spoken English with the ability to communicate clearly and coherently